Frequently Asked Questions
Here’s a selection of some of the most frequently asked questions, hopefully they’ll cover everything that’s on your mind.
- What is the maximum group size?
This varies depending on the tour. Some holidays may be for 15 people or fewer, while others may be for up to 35 travellers. Where we display a 'Maximum Group Size' icon, the number given will be the maximum expected group size for the tour.
Where this may differ is for the 'Discover More' modular tours. We have designed and contracted these holidays with the maximum number of customers in mind and aim to operate at this level. Under exceptional operational conditions, including force majeure, the expected group size may require to be exceeded. This Maximum Group Size is therefore not a condition of booking although best endeavours will be made to ensure these stated group sizes are adhered to.
- What is a 'Discover More' modular tour?
These holidays are purposefully designed to operate as inter-linked modules or 'modular tours', which enables us to ensure the nature and style of our group holidays is delivered as best as possible. On these 'Modular Tours' the number of customers may vary as customers may join or leave at different times. At the point when individual modular tours connect the number of travellers may exceed the 'Maximum Group Size' due to joining or departing customers overlapping.
- Are you a member of ABTA and are you ATOL-bonded?
If your holiday includes a flight departing from (or returning to) a UK airport, your holiday will be operated by G Touring Limited (company number 04956006) Unit One, The Point Business Park, Rockingham Road, Market Harborough, Leicestershire, LE16 7QU. These holidays are ATOL protected by the Civil Aviation Authority (ATOL number 11266). G Touring Limited is also a member of ABTA (the Association of British Travel Agents Limited). For any holiday which does not include a flight, we provide financial security for holiday arrangements booked through us by way of a financial failure insurance policy.
- What is the ATOL protection charge on my booking?
This charge is included in the cost of your Flight Inclusive holiday and means that your booking is secure in the unlikely event of anything happening to G Touring Limited (ATOL 11266). You will be refunded if yet to travel, or flown home if you are away on holiday. At the moment, this levy is £2.50
- Do you organise group bookings?
Yes. If you are organising a trip for a group of 10 or more people, please call 01858 581 608 to speak to one of our dedicated group advisors. A number of benefits are available if you are making a group booking.
- What is the minimum ages for children you accept on your tours?
From 25th April 2019 we have updated our policy on children and infants. We will only accept new bookings for children aged 16 and over on the day of departure for all of our resort stay or Tour holidays and 18 years for Walking and Activity holidays. For Cruise holidays the minimum age is as governed by the cruise line and if there is a Tour connected with the Cruise, 16 years old.
- Is your website safe and secure?
Yes. Using your card to make purchases via our website is a secure way to pay for your holiday, and is as safe as booking through our telephone sales system. All sensitive information, including personal details and debit/credit card information, is kept confidential through the use of our secure server software. This means that information can only be exchanged between you and Travelsphere. No third party can access this data. All historical information regarding card, name and address details is held on a secure computer. We do not retain live records of customers' personal details or credit card information on our web servers after the transaction has been completed, so you will need to enter your details each time you book online. We are a member of ABTA and abide by its Code of Practice. Credit/debit card payments will be automatically encrypted using Secure Socket Layers (SSL). This technology ensures that your credit/debit card numbers are not accessible by unauthorised persons and are as safe as possible. This means the credit and debit card numbers are securely processed into code when sent to us. Only the scrambled encoded data is then sent over the internet, which Travelsphere receives and decodes. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
- Is there a charge for using a credit card?
There is no fee for using your credit card.
- When will I need to pay my remaining balance?
The remaining balance is usually due 12 weeks before your departure date. We will send you a reminder two weeks before this date.
- Are my arrangements protected if I choose a Make Your Own Way holiday?
When you choose a Make Your Own Way holiday, if you do not have flights arranged by us your holiday will not be ATOL protected by G Touring Limited. We will not be responsible for expenses you incur or unused services in the event that your flights are cancelled or delayed and this impacts on your ability to join and participate in the Tour. Your flight organiser or airline should provide information on financial failure protection and repatriation as it relates to your flight arrangements. If they do not provide this please also see www.caa.co.uk/passengers for information on passenger rights. Only arrangements booked through Travelsphere will be financially protected by our financial failure insurance.
- What happens if I am planning on travelling to the EU after Brexit?
Deal or no-deal, flights will still operate between the UK and the EU and a visa is not required. Further information can be found at www.travelsphere.co.uk/brexit
- Where can I find information about any vacancies?
All information regarding current vacancies can be found on our careers page (please see link in the site footer). If we do not have any vacancies which meet your current requirements then you can still upload your CV for us to keep on file. We can then check this against any future positions which may become available. If you are interested in becoming a Tour Manager then you can submit your application for consideration
- How up to date should my passport be?
Requirements vary depending on the holiday but you will usually need a passport that is valid for at least another six months at the time of departure.
- Can you help arrange my travel visa?
Our specialist visa team is experienced in dealing with the complex process of visa applications. As part of our service we will provide the necessary forms and guidance notes and check your paperwork thoroughly, ensuring that your application is processed in plenty of time for your holiday (British citizens only). For further information, please visit www.travelsphere.co.uk/visa
- Will I need any vaccinations for my holiday?
Our holiday advisors are not medically trained, so we are unable to advise you about vaccinations. Please contact your GP or practice nurse, as they will be able to advise on any vaccinations that may be necessary.
- When will I receive my final documents?
Information covering your flights, hotels and itinerary will be sent to you around 14 days before your departure date.
- What currency should I use?
For details of all national currencies and the latest exchange rates, we recommend visiting www.xe.com.
- What will the weather be like on my holiday?
For advice on climate and temperatures around the world, we recommend visiting the BBC weather pages.
- How long before departure do I need to check in at the airport?
You should check in two hours before departure for European flights and three hours before departure for other flights.
- Will the Tour Manager fly out with us?
We cannot guarantee that the tour manager will meet you in the UK and fly out to your destination with you. Sometimes they will meet you at the destination airport, depending on where they live and their work timetable.
- Will there be a bath/shower in my room?
We cannot guarantee that there will be a bath or shower in your room. We can request a specific facility with the hotel but this can only be a request. If you have any medical conditions that require access to a bath or shower then please advise us when making the booking. We will do our best to allocate an appropriate room.
- Will my room have a kettle/iron/hairdryer?
Often they will but, unfortunately, we are never able to guarantee that rooms will have these items. If these are a necessity for you, we advise to take them in your luggage.
- Do I have to take part in all of the excursions?
It is not always compulsory to take part in excursions included in your holiday, although this depends on the itinerary. Please speak to your tour manager and let them know if you don't wish to join the excursion.
- Will there be much walking involved?
To help you choose the right holiday for your individual needs we indicate at the end of each holiday description the level of walking required to maximise your enjoyment of the holiday. We point out where you might be required to walk in areas of rough ground, gradients and steps, and we highlight holidays which may not be suitable for customers with limited mobility. If you would like further advice please speak to one of our Holiday Advisors.