Essential Information for Europe & Worldwide Holidays
Our Guarantees to you on Travelsphere Holidays
Applicable from 14 January 2021
£21 LOW DEPOSIT OFFER - available until 28th Feb 2021
This option will apply to new bookings only made during the promotional period with a scheduled departure date not less than 91 days from booking. Where you are offered, and you choose this option, the following terms and conditions apply in addition to, and should be read alongside the Booking Terms and Conditions. Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party and that you agree to comply with them. Please read these terms and conditions carefully.
The low deposit offer is for new bookings only and is not applicable on holidays using a Refund Credit Note or holidays being transferred to a later date (either holidays cancelled by Travelsphere or cancelled by yourself) If you are transferring your holiday your original deposit will be reallocated to your rearranged holiday.
The following Tours are exempt from this offer
Winter Polar Bear Encounter
Canadian Arctic Summer Safari
Grand Tour of Canada and the Rocky Mountaineer
Rockies, Rail and an Alaskan Cruise
21% SAVING ON HOLIDAY INSURANCE - available until 28th Feb 2021
21% Saving is applicable on all Holiday Insurance policies including Gold or Platinum COVID cover insurance, when it is booked directly with Holiday Extras. You must quote ITVSP for Travelsphere for the 21% to be applied. Your booking with Travelsphere does not guarantee Holiday Extras will accept to insure you and it will be subject to Holiday Extras policy and underwriting rules, If you are rejected for Holiday Extras insurance there will be no cash alternative available. It is your responsibility to meet the insurance requirements as stipulated in our standard Ts & Cs of travel.
If you are looking to purchase a policy you will need to complete the following call back form and a member of the team will call them back within 24hrs.
https://hx-insurancepartnerships.zendesk.com/hc/en-gb/requests/new?ticket_form_id=360000806440 - please complete the above form selecting ‘I would like a callback to help with a medical quotation’ from the first drop down (dont worry if it is not a medical quote this is the same link for all callbacks)
Clients must quote the following code ITVSP to the Holiday Extras team when speaking to them for the discount to apply as the discount rates are loaded to these codes, no others.
If you find an identical package holiday offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. By identical, we mean another holiday which:
- Departs on the same day from the same port/airport using the same flight with the same carrier (if Flight-Inclusive).
- Visits the same destination(s).
- Has the same duration (i.e. number of nights).
- Offers the same number of included excursions.
- Features accommodation of the same category and board basis and, where applicable, the services of a Tour Manager/Local guide.
If this happens we will refund the difference between the cost of the Flight-Inclusive package holiday that you have booked with us and the price of the identical holiday offered by our competitor. Plus we will give you an extra £100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.
If you qualify for a loyalty discount, the amount will depend on spend and tour type. The new booking must be made within 12 months of your return date.
PRIVATE CHAUFFEUR AIRPORT TRANSFERS (WORLDWIDE HOLIDAYS, 2021 EUROPEAN HOLIDAYS AND FESTIVE HOLIDAYS)
Book a Travelsphere Flight Inclusive Worldwide holiday, a 2021 European holiday or a Festive holiday and we will include a private, air-conditioned car/MPV, with a driver for a return transfer to/from your mainland UK or Belfast departure airport at no extra cost (with the exception of solo travellers where we offer this service for a supplement of £50. There is no supplement for solo travellers on Festive holidays). The offer is based on travelling from/to one residential address within a 100 mile route of a) a mainland UK departure airport or b) a Belfast departure airport (travelling from/to one residential address in Northern Ireland). Your driver will contact you 48 hours before you are due to leave, to confirm your pick-up time. You will be responsible for any additional charges incurred as a result of the driver having to wait more than 15 minutes from your confirmed pick up time. If you live on the mainland UK more than a 100 mile route away from your mainland UK departure airport (or you live in Northern Ireland more than 100 mile route away from your Belfast departure airport) you can still enjoy the same service for a supplement of just £3 per car per mile for each additional mile over 100 miles on each transfer. The calculation of mileage is as determined by our supplier and the minimum mileage requirement is 10 miles. This offer applies to new bookings only. For European 2021 holidays, this offer is not combinable with the Early Bird Savings (Winter Escapes).
FREE CAR PARKING (WORLDWIDE HOLIDAYS, 2021 EUROPEAN HOLIDAYS AND FESTIVE HOLIDAYS)
As an alternative to the Private Chauffeur Airport Transfer, book a Travelsphere Flight Inclusive Worldwide holiday, a 2021 European holiday or a Festive holiday and subject to availability, we will arrange free long stay car parking at your mainland UK or Belfast departure airport for the duration of your holiday, one parking space per booking. The location of the car park will be as determined by our supplier, may be off airport and you may be required to take a shuttle bus from the car park to the airport terminal. Cars will be left at owner's risk and in accordance with the terms and conditions of the service provider. This offer applies to new bookings only. For European 2021 holidays, this offer is not combinable with the Early Bird Savings (Winter Escapes).
CONNECTING FLIGHTS – FROM £99 PER PERSON
Book a Travelsphere Flight Inclusive holiday and if you cannot depart directly from your local UK airport we can arrange a connecting flight to London Heathrow or Gatwick from just £99 per person. The offer is only applicable when booking a Travelsphere Flight Inclusive holiday featured in the Travelsphere Worldwide and Travelsphere Europe brochure (January 2020 edition). The offer is subject to availability of seats in our contracted classes on the connecting flight on the required dates and suitable timings from/to local UK airport and London Heathrow or Gatwick. Please note that not all local UK airports have routes to or frequent connecting flights to London airports. Due to timings for early departures from/late arrivals back to the UK for the Travelsphere Flight Inclusive package holiday you may not be able to get a connecting flight on the same day and may need to pay for an overnight hotel at London Heathrow/Gatwick, but we can arrange this for you. We cannot guarantee that your luggage will be checked through to your destination as this is dependent on inter - airline agreements and travelling on the same day as your UK departure/arrival.
LOCAL FLIGHTS – FROM £99 PER PERSON
Book a Travelsphere Flight Inclusive holiday and if the route is available (some flights may be indirect) fly from your local airport for a supplement from just £99 per person. The offer is only applicable when booking a Travelsphere Flight Inclusive holiday featured in the Travelsphere Worldwide and Travelsphere Europe brochure (January 2020 edition). The offer is subject to availability of seats in our contracted classes to the destination on the required dates and suitable timings from/to local UK airport. Due to timings you may not be able to get a local flight on the same day as the London flights and may need to pay for an additional night(s) at the beginning/end of the tour, but we can arrange this for you.
BOOK TWO OR MORE TRIPS
Save an extra £50 per person when you book two or more trips at the same time on the same call, both 8 days or longer for the same traveller. This offer is combinable with other offers. The additional £50 per person will be applied to the second and subsequent holiday(s) and will not be transferable should you cancel, unless you are re-booking on the same day. Normal cancellation penalties apply. This offer is for new bookings only and cannot be applied retrospectively.
As of 1st April 2020 Guaranteed Departures were suspended until further notice due to the Global COVID-19 Pandemic, all Terms and Conditions relating to Guaranteed departures no longer apply.
Amend Your booking for FREE: You can amend your booking as many times as you need up to 45 days prior to departure. If you amend your booking to an alternative holiday an additional deposit may be required depending on the holiday you transfer to. If after you have made full payment (approx 12 weeks before departure) we incur nonrefundable costs, for example on booking restrictive or inflexible air tickets in your name we reserve the right to recover such costs when making subsequent transfers or amendments as requested by you. These are temporary changes to standard terms and conditions and apply to all bookings made up to 30th April 2021, as of 1st May 2021 normal cancellation Ts & Cs will apply. This penalty waiver allows you to change the destination and/or trip you are travelling on. If you choose a holiday or departure that is more expensive than the original, you are responsible for the difference in price; if the holiday or departure is less expensive than the original, we’ll refund the difference.
Flexible Cancellation Policy - Bookings until 30th April 2021: If you have booked your holiday under the terms of the Reassurance Guarantee and you decide to cancel your holiday you will be subject to our temporary flexible cancellation terms. If your holiday contains a non-refundable element such as ‘visas or a restrictive air tickets’, should you cancel you will be asked to pay for these. Normal penalties apply for full cancellation without rebooking or cancellations within 45 days of departure.
Number of Days’ Notice Before Departure / Cancellation Charge (% of holiday)
More than 45 days before departure / No loss of deposit
29 – 44 Days / 75% of Tour Price
15 – 28 Days / 90% of Tour Price
Day of Departure – 14 Days / 100% of Tour Price
Booking is Easy
BEFORE YOU BOOK
It's important that you choose the holiday that is right for you. Our Holiday Advisors are happy to share their knowledge and experience; however, please also conduct your own independent research to make sure you are familiar with the up-to-date travel advice in the destination(s) you will be going to.
Please visit the Foreign & Commonwealth Office website at www.gov.uk/foreign-travel-advice or www.gov.uk/travelaware. Packed with essential travel advice and tips, these websites offer a wealth of country specific information including the latest on security, local laws, passport and visa requirements. Keep informed on current travel health news by visiting www.travelhealthpro.org.uk. The advice can change so please check regularly for updates.
Check availability and book online 24 hours a day/7 days a week at www.travelsphere. co.uk. Booking one of our holidays is easy on line.
If you prefer to speak to someone to make your booking you can call us on 01858 415 477. Sales lines are open Monday, Tuesday, Thursday and Friday 9.30am to 5pm; Wednesday 9.30am to 2pm. Calls may be recorded to ensure a high level of customer service.
When you are ready to book please have the following information to hand:
- Holiday reference as shown on the holiday page
- Preferred departure date
- Full names of all those travelling as stated on their passport
- How many rooms and type
- Holiday insurance requirements
- Credit or debit card details for deposit payment
You will be given a booking reference. Please quote this whenever you contact us.
AFTER MAKING YOUR BOOKING
You will be given a booking reference, please quote this whenever you contact us. If you book by telephone you will be asked for your email address so that we can send you all the relevant documentation for your booking; which will include: your confirmation invoice, holiday information and final travel documents. You can choose how you receive your documents by post or email, simply tell your Holiday Advisor at time of booking.
You can email us at email@example.com or you can call our Customer Services Department on 01858 415 477.
Service lines are open Monday, Tuesday, Thursday and Friday 9.30am to 5pm; Wednesday 9.30am to 2pm.
DEPOSIT & PAYMENT
Each booking must be accompanied by the appropriate deposit payment. In most cases we will charge the following deposit per person but the actual amount will be made clear at the point of booking:
- UK BREAKS - £75
- EUROPEAN HOLIDAYS - £200 PER PERSON
- WORLDWIDE HOLIDAYS - £250 OR 10% WHICHEVER IS THE GREATER
- OCEAN CRUISES - £250 OR 10% WHICHEVER IS THE GREATER
On some holidays we may charge a slightly higher deposit, to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be made clear at the time of booking.
You can use your debit or credit card to confirm your booking instantly. We will send confirmation of your booking within a couple of days – it’s that easy.
All major credit cards are accepted and there is no charge for paying by debit/credit card, by cheque or bank transfer.
A confirmation invoice will be emailed to you shortly after your booking is confirmed. Please read it carefully and let us know immediately if there are any errors. The balance must be paid no later than 12 weeks before departure. The payment deadline will be clearly marked on your confirmation invoice along with details of how to pay online at www.travelsphere.co.uk/payments
FINAL TRAVEL DOCUMENTS
You can choose how you receive your final travel documents – by post or by email. Simply tell your Holiday Advisor at time of booking. If you would like to change how to receive your documents at any time, please call our Holiday Advisors on 01858 897816.
If you have any feedback after your holiday please contact us at: firstname.lastname@example.org
We endeavour to respond to all emails as quickly as possible