Essential Information for Europe & Worldwide Holidays
This Essential Information is to help you prepare and take any necessary actions prior to your forthcoming holiday. Information contained in this section of the brochure and any other relevant information on the website, together with the Booking Conditions, form your contract with us.
YOUR TOUR MANAGER
On the majority of our Flight Inclusive package holidays you will be escorted by a knowledgeable Tour Manager. Please be aware of the following:
- On some of our Flight Inclusive package holidays your Tour Manager will meet you at your UK airport, on others they will meet you at your overseas airport or in your resort.
- If you choose to fly to your destination from a local airport your Tour Manager will meet on arrival at your overseas airport or in your resort.
- Your Tour Manager may not accompany you on your homeward transfer to the airport on a Flight Inclusive holiday but they will advise you of the arrangements made.
When our packages include coach travel or any other transportation, all customers are required to abide by instructions given by the Tour Manager; Coach Driver or Representative with regards to their Health; Safety and Wellbeing. Regular comfort stops will be taken to ensure a relaxing journey is experienced each day. Some coaches may be equipped with washroom facilities however, it cannot be guaranteed that they will be useable at all times. Our customers health, safety and wellbeing is of paramount importance and customers are required to adhere to all Health and Safety requirements and guidelines. Please note that these may vary from country to country
RUNNING ORDER OF ITINERARIES
Occasionally we may have to make changes to the running order and inclusions of your holiday itinerary. This could be due to a number of reasons such as public holidays, festivals, weather, traffic conditions or operational reasons and may sometimes be at short notice. Due to changes in river water levels, river cruise itineraries may occasionally be modified. On the rare occasions that this happens we will act in the best interests of our customers to ensure the enjoyment of your holiday is not impaired.
The prices in our brochure/website are based on twin occupancy of a double or twin bedded room with private facilities unless otherwise stated. Our reference to ‘Hotel’ covers all accommodation and does not necessarily distinguish between local classifications such as ‘Motel’ or ‘Inn’. It may occasionally be necessary to accommodate you in a different but equal category of hotel to that featured in the brochure/website. If this is known before departure, and is a significant change to the confirmed arrangements we will of course advise you. The confirmed hotel(s) will be advised in your final travel information.
Porterage: One bag per person is included on most of our package holidays as stated in the holiday details.
Voltage/Electrical Items: The type of plug sockets you can use in your destination can be checked by visiting: www.worldstandards.eu/electricity/plug-voltage-by-country
Air Conditioning: In European hotels, air conditioning is operational according to individual hotel policy and/or in some cases local laws.
Swimming Pools: If your hotel has a swimming pool, you may wish to take your own pool towel, as some hotels do not provide these. Please familiarise yourself with the depth of the pool and use the steps provided to access and exit the pool. Diving is not recommended. Access to Facilities can be restricted in the event of Health & Safety requirements or concerns or in low season for maintenance. This may be at the discretion of the hotel or local guidance.
Single Rooms: A limited number of rooms are available for most holidays. Single rooms do not often match the same requirements of twin bedded rooms in terms of size and facilities.
For single room supplements please refer to the price panel on the brochure page or web site.
Triple Rooms: If your room has an extra bed (camp-style or roll away bed) the available floor space may be limited. In USA and Canada many rooms have two double beds sleeping up to
4 persons. If the hotels on your tour are able to accommodate a 3rd or 4th person sharing, the first 2 persons will pay the full rate based on sharing a twin room, we will then, if applicable, apply a discount per person for the 3rd and 4th person. Please ask your Holiday Advisor for details at the time of booking. Please note: In some countries there are additional charges for 3rd and 4th persons sharing.
Additional Charges: Payment for any extras such as drinks, laundry, telephone calls and meals other than those included in your package holiday price are to be made directly to your hotel prior to check out. On occasion noise from works in the local vicinity of your hotel may occur and these can be unavoidable and unknown to ourselves. We make every effort to ensure your hotel stay is free from disturbance, however these may be out of our control. In addition, unrelated events and local activities may also be taking place. If you do have a complaint at your hotel, or indeed any other service, you must inform your Tour Manager or the hotel direct who will try and resolve the matter as soon as possible.
We want to give you the opportunity to see as much as possible of the countries you are visiting so there will nearly always be a selection of optional experiences/excursions. Where a pre-bookable package is available as indicated in the holiday details, this is offered at a discounted price. Alternatively you can book and pay your Tour Manager or Local Guide in resort, where applicable. Any optional excursions will of course operate subject to demand, traffic and weather conditions. Changes to the advertised excursions programmes are rare but the excursion providers reserve the right to change excursions and we reserve the right to amend the advertised prices at any time.
Please note that the operation of the excursions maybe subject to minimum numbers and the operation of some excursions may need to be cancelled for other reasons such as Health and Safety or adverse weather conditions. We advise against the purchase of excursions from hotels or street vendors as these may not have been safety checked and may not meet required local standards or have adequate insurance cover in place. A list of approved excursions will be sent to you, in some cases these may include hotel excursions which have been checked. If you choose to partake in an excursion/activity which is not arranged by us, we advise you check that your travel insurance covers you for that specific activity.
DISCOVER MORE ‘MODULAR TOURS’
All our holidays are designed to enable you to maximise your overall experience. On some of our holidays the opportunity exists to tailor your experience through combining different itineraries, or through pre-tour or post-tour additions. A few of our holidays are purposefully designed to operate as inter-linking modules, or ‘modular tours’, which enables us to ensure the nature and style of our group holidays is delivered as best as possible. On these ‘modular’ tours the number of customers may vary as customers may join or leave at different times. At the point where individual modular tours connect, the number of travellers may exceed the ‘Maximum Group Size’ to joining or departing customers overlapping.
MAXIMUM GROUP SIZE
Where we display a “maximum group size” icon, the number given will be the maximum expected group size for the tour. For most of our tours this will be no more than 35 travellers. We have designed and contracted these holidays with the maximum number of customers in mind and expect and aim to be able to operate to this level. Under exceptional operational conditions, including force majeure, the expected group size may require to be exceeded. This maximum group size is therefore not a condition of booking, though we will use best endeavours to ensure these stated group sizes are adhered to.
The exceptions to this are as follows:
- a) ‘Discover More’ modular tours - Where there is an overlap of customers joining or departing individual modules
- b) The Spectacular Austrian Lakes
- c) Holidays where there is a substantial element of 3rd party supplied &/or specialist services, for example any tour including ‘Rocky Mountaineer’, Ocean Cruise or River Cruise
ABOUT OUR FLIGHTS FOR TRAVELSPHERE FLIGHT INCLUSIVE TOURS
The prices for the Flight Inclusive Tours set out in our brochures/website are based on planned group flights from London. The actual selling price may vary from that published due to numerous factors including but not limited to; additional taxes or fuel surcharges being introduced, the airline only allowing us to hold a limited number of seats at a pre agreed group rate or because alternative flights are being used.
Limited availability seats: Holiday prices are based on limited availability special air fares. Whilst these fares are correct at the time of going to press they may have sold out by the time you make a booking. In this case further seats will usually be available at a supplement. Such supplements if any will be confirmed at the time of booking. By booking early you maximise your chances of getting on our group flights which ensures you are getting the benefit of our group costs and also reduces the chance of you having to pay any flight related supplements or additional costs.
Baggage Handling and Allowance: The baggage allowance for all our holidays is one piece of luggage/suitcase – with the dimensions of 76cm x 58cm x 25cm (30” x 23” x 10”) maximum weight of 44lb (20kg) per person, plus one standard piece of hand luggage. Irrespective of individual airline allowances the above limits apply. They are set taking account of our wider operational requirements including ground transportations, porterage, etc.
A small number of holidays may have baggage restrictions due to local internal transportation, if this applies to your holiday, these details will be included in your holiday information. To avoid any problems with our transportation providers, possible delays and inconvenience to you and your fellow travellers, please ensure these maximum baggage conditions are adhered to. You are responsible for the carriage and care of your luggage throughout your holiday except for such times as it may be in the hands of the airline, here in such circumstances the airline specific terms and conditions relating to the carriage of luggage apply or when porterage at a hotel on arrival and departure is included. We will not be held responsible for any delays and/or additional costs arising from any breach of the above luggage allowances.
Airport Taxes: Any airport taxes and security charges which are payable in advance and therefore form part of the scheduled air ticket have been calculated and included in the price of your holiday. These include the UK Government Airline Passenger Duty and various overseas airport and airline charges where applicable. At some airports there are also passenger charges which are payable locally, we will advise you as soon as we are aware of such charges.
Fuel Surcharges/Environmental Taxes: Airlines generally pass on any fuel price increases to customers directly or tour operators when they occur. Occasionally we have no choice but to pass on all or part of these directly to our customers. You will be informed of any fuel related surcharges or new and additional taxes, airport or security charges in place or other sums payable in addition to the advertised price at the time of booking.
Flight Routings: On some routes we use a number of indirect flights which may require you to change planes en-route. This may be because we cannot obtain a direct flight or it may be the only option. If you are interested in booking a direct flight with a supplement (where available) please ask one of our Holiday Advisors.
Flight Schedule Changes: When you book one of our Flight Inclusive Tours, your holiday confirmation will contain provisional flight details. We aim to make this as accurate as possible from the start, however, the timings or the flight numbers can change before departure. We will monitor all changes and inform you as soon as possible if there is a change which affects your departure by a considerable time or moves the tour to a different day or significantly affects the tour itinerary. Final timings will be sent about ten days before you travel. If we notify you of a significant change to your holiday and you do not accept the change you must tell us within 14 days of us advising you of the significant change to your holiday. Details of what constitutes a major or minor change is contained within Booking Conditions.
Airlines and Aircraft: All prices in our brochures and on the website are based on air travel in economy class. Passenger travel on scheduled airlines is provided under the conditions of the airline. For a copy of these terms and conditions please go to the appropriate airline’s website.
Change of Airline: Due to the ever changing nature of the airline business, airlines selected and used for our tours can change after your booking is made, as can flight schedules and timings. This can be for a number of reasons such as the airline withdrawing the flight or operating with smaller aircraft than first planned. Where this is the case we will endeavour to find an alternative with the same carrier or similar flights with another carrier.
Flight Meals and Medical Equipment Requests: Although meals are provided on most long haul flights you should be aware that most airlines do not provide complimentary food on shorter flights within Europe. We therefore cannot guarantee that meals will be provided on all flights. Please note, we also cannot guarantee that the airline will be able to fulfil your request for a special dietary meal and any such requests are not a condition of booking. If you require a special dietary meal due to an allergy such as a nut allergy and the airline provides complimentary meals, we will need you to fill in a medical questionnaire to send to the service provider. The airline will not be able to guarantee that their aircraft meals are 100% nut free and will require you to carry any special medication (such as an EpiPen) in your hand luggage.
If you need to carry a CPAP machine or oxygen cylinders please let us know at the time of booking so we can ensure this request is sent through to the relevant airline. It can take up to 6 weeks for airlines to confirm whether medical requests can be accommodated.
Seat Requests (Airlines & Trains): We strongly recommend (particularly if you are flying economy class) that you check in early if you have particular seat requests. Travelsphere has no control over the allocation of seats by the airline. Even if a request has been made to pre-book seats, no guarantee can be made that they will be available on departure. The provision of particular seats does not constitute a term of your contract with us. Although some airline/train companies offer the ability to book seats on line this may not be the case when booking a holiday through us, if this is particularly important to you then please ask about our upgrade options.
HOLIDAYS BY RAIL
Where your holiday includes rail travel, Standard Class fares are included unless otherwise stated. Please note: we are unable to provide porterage at stations and you will be required to handle your own luggage.
E-cigarettes: Since their introduction, a number of countries have banned or limited the use of e-cigarettes. We recommend you visit this website, which is an information forum for further information: www.ecigarette-politics.com/electronic-cigarettes-global-legal-status.html
BOOKING ADDITIONAL EXTRAS FOR YOUR HOLIDAY
It is usually advisable to leave booking travel arrangements to your UK departure point until you have received your final travel documents as timings may change. We can book non-flight arrangements for you and offer the option of cancellation/amendment insurance through our provider. Local and connecting flights should be booked as soon as they are available so please speak to our Holiday Advisors.
HEALTH, SAFETY AND WELLBEING
Our customers welfare is of paramount importance and customers are required to adhere to all Health and Safety requirements and guidelines. Please note that these may vary from country to country
Walking on Tour: We are happy to give you more detailed information to enable you to choose the right holiday for your individual needs. Our tours can have a comprehensive sightseeing element , visiting historic places with cobbled streets, inclines and including medium to long walking distances and as close transport access maybe limited. Walking at a steady pace may be involved and across uneven terrain. This can make navigating these streets or keeping up with the group difficult for anyone with reduced mobility, especially in warm climates. It is important to take care, wear appropriate footwear. Tours described as ‘Active’ are not suitable for anyone with any limited or mobility issues. If you would like further information to allow you to make a more informed choice please speak to one of our Holiday Advisors.
We reserve the right to not accept, or cancel your booking should your mobility impact on your enjoyment of the holiday and that of your fellow travellers. In these case, we will offer appropriate alternative holidays.
Altitude: on certain tours you will travel to places at high altitude. If you suffer from heart or respiratory conditions or have any other concerns please consult your doctor.
Prescribed Medication: Carry all prescribed medication in your hand luggage.
Children and Infants: The following are the minimum ages of children we will accept on our holidays:
- Rail and Flight holidays to Europe and all long haul holidays, including the USA and Canada – 16 years old.
- Walking and Activity holidays to all destinations – 18 years old
- Cruising holidays – minimum age as governed by the cruise line and if there is a tour connected with the cruise, 16 years old.
PASSPORT INFORMATION AND ENTRY REQUIREMENTS
All costs incurred in obtaining relevant documentation must be paid by you. Some countries don’t allow you to enter with certain country stamps. For further information please visit www.fco.gov.uk.
If you are not currently in possession of a valid passport please make sure you leave plenty of time before your holiday to apply for this document. Our recommendation is that you should apply for one at least three months before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. For further information visit www.fco.gov.uk.
Check the date that your passport expires. When travelling to the EU, the UK Government recommends that you have 6 months left on your passport on the date of your arrival to an EU country. You should also check when your passport was renewed. If you renewed a 10 year adult passport before it expired, extra months may have been added to your passport’s expiry date. These extra months over 10 years will not count towards the 6 months that must be remaining. The UK Government has published a website tool to check the validity of your passport under these new rules www.passport.service.gov.uk/check-a-passport
Note: In many countries, it is now a legal requirement to show some form of identification if requested by the police or authorities, therefore, it is advisable to carry a photocopy of the data page of your passport when out and about.
It is your responsibility to ensure that you understand and adhere to all entry requirements for the countries you’re visiting (and what’s required upon your return to the UK).
We have partnered with Sherpa, on-line self service industry experts who can guide you with extensive information around Visas and Travel restrictions to ensure that you have right travel documentation and all the up-to-date travel requirements that will ensure you have the best holiday experience.
Travel requirements per country, can change, Sherpa is the complete service that will ensure you have all the current information so that you are good to go. We recommend that you check the information regularly, along with the Foreign, Commonwealth and Development Office in order to familiarise yourself with any requirements. We’re unable to accept any responsibility should you not be able to travel if as you have not complied with any passport, entry and immigration requirements.
This comprehensive service will ensure you have a worry free and stress free holiday. You can purchase your visa or check your Travel Requirements on the tour page on our website.
Visa information for customers travelling to and via the USA - The US Visa Waiver programme allows British Citizens to travel to the US without having to obtain a visa. There are restrictions to this programme. Please visit https://www.esta.cbp.dhs.gov/esta for further information.
EUROPEAN HEALTH INSURANCE CARD
The European Health Insurance Card (EHIC) allows any EU Citizen to access state medical care when they are travelling in another EU Country. In the event of a no deal Brexit, UK registered EHICs will no longer be valid. Even if they continue to be valid, there are limitations to the EHIC card. You should make sure, and it is a requirement of booking, that you have appropriate travel insurance.
It is a requirement of the terms and conditions that you complete a medical questionnaire as required to assist Travelsphere to ensure it complies with national and local regulations regarding public health. Failure to complete a questionnaire if required in the stipulated time frames may jeopardise your ability to travel. In these circumstances, if you are denied or unable to travel due to non compliance, normal cancellation terms and conditions will apply as contained within these terms and conditions.
Experiencing a public holiday in your chosen destination can really enhance your holiday experience, especially if there are local festivals or celebrations. Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your package holiday and some religious holidays such as Ramadan, which is observed in many Muslim countries, may result in a reduction of facilities, services, attractions, shopping and entertainment. We suggest that you take this into consideration when selecting your departure date. To discover the national holidays in your destination, please visit: www.timeanddate.com/holidays
To get the latest exchange rates and currency information, please visit www.xe.com Cash and cheques can be exchanged at most hotels. Banks and exchange offices will also be able to exchange money for you. Major credit cards are usually accepted in hotels, larger shops and restaurants. We would recommend that you inform your bank/card company of your forthcoming holiday. It is advisable to take more than one means of payment (cash, credit card etc.) and to have some form of payment for emergencies or unexpected delays.
Our tours will sometimes incorporate local shops, markets and factory shops which sell a range of goods. Please make sure you have a clear understanding of any price you agree with vendors as well as the conversion rate being used, prior to purchasing items. If you are arranging the delivery of an item to your home address, please be mindful of shipping costs and customs taxes.
CLIMATE & CLOTHING
Temperatures can vary greatly depending on altitude, time of year and the region you are visiting. If specific clothing or footwear is required this will be detailed in your final itinerary. We recommend checking the weather forecast prior to travel. We advise against taking travel electrical equipment such as kettles or irons as many hotels do not allow their usage and they can be a fire hazard.
You can find the time zone for the country you are visiting here: www.timeanddate.com/time/map
World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your package holiday or any other holiday arrangement due to bad or unusual weather conditions.
We have taken great care to ensure that the details in the brochure/website are correct at the time of their publication. Please refer to the panel on each page which details the items included in the price of each particular holiday. Please bear in mind however that the availability of certain services may vary particularly outside high season periods. This may be for a variety of reasons, for example, lifts need servicing, swimming pools must be cleaned and outdoor amenities such as chair lifts and cable cars can be affected by weather or lack of demand.
We reserve to right to make temporary or permanent changes to Terms and Conditions, Essential information and our Offers. All up to date information can be found on our website www.travelsphere.co.uk
Our Guarantees to you on Travelsphere Holidays
If you find an identical package holiday offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. By identical, we mean another holiday which:
• Departs on the same day from the same port/ airport using the same flight with the same carrier. • Visits the same destination(s). • Has the same duration (i.e. number of nights). • Offers the same number of included excursions. • Features accommodation of the same category and board basis and where applicable the services of a Tour Manager/Local guide.
If this happens we will refund the difference between the cost of the Flight Inclusive package that you have booked with us and the price of the identical holiday offered by our competitor. Plus we will give you an extra £100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.
If you qualify for a loyalty discount, the amount will depend on spend and tour type. The new booking must be made within 12 months of your return date.
PRIVATE CHAUFFEUR AIRPORT TRANSFERS (Flight Inclusive Worldwide, European and Festive Holidays)
Book a Flight Inclusive 2021/22 Worldwide, European or Festive holiday and we will include a private, air-conditioned car/MPV, with a driver for a return transfer to/from your mainland UK or Belfast departure airport at no extra cost. The offer is based on travelling from/to one residential address within a 100 mile route of a) a mainland UK departure airport for the main flight (usually from London Heathrow or Gatwick) , regional flight or connecting flight provided in the Flight Inclusive holiday or b) a Belfast departure airport (travelling from/to one residential address in Northern Ireland). Your driver will contact you 48 hours before you are due to leave, to confirm your pick-up time. You will be responsible for any additional charges incurred as a result of the driver having to wait more than 15 minutes from your confirmed pick up time. If you live on the mainland UK more than a 100 mile route away from your mainland UK departure airport (or you live in Northern Ireland more than 100 mile route away from your Belfast departure airport) you can still enjoy the same service for a supplement of just £3 per car per mile for each additional mile over 100 miles on each transfer. The calculation of mileage is as determined by our supplier and the minimum mileage requirement is 10 miles. This offer applies to new bookings only.
FREE CAR PARKING (Flight Inclusive Worldwide, European and Festive Holidays)
As an alternative to the Private Chauffeur Airport Transfer, book a Travelsphere Flight Inclusive Holiday and subject to availability, we will arrange free long stay car parking at your mainland UK (departure airport of main flight, regional flight or connecting flight included in your holiday) or Belfast departure airport for the duration of your holiday, one parking space per booking. The location of the car park will be as determined by our supplier, may be off airport and you may be required to take a shuttle bus from the car park to the airport terminal. Cars will be left at owner’s risk and in accordance with the terms and conditions of the service provider. This offer applies to new bookings only.
CONNECTING FLIGHTS – from £150 per person
Book a Travelsphere Flight Inclusive holiday and if you cannot depart directly from your local UK airport we can arrange a connecting flight to London Heathrow or Gatwick from just £150 per person. The offer is only applicable when booking a Travelsphere Flight Inclusive holiday). The offer is subject to availability of seats in our contracted classes on the connecting flight on the required dates and suitable timings from/to local UK airport and London Heathrow or Gatwick. Please note that not all local UK airports have routes to or frequent connecting flights to London airports. Routes offered are selected and limited to those enabling a smooth transition to the Tour main flight. Due to timings for early departures from/late arrivals back to the UK for the Travelsphere Flight Inclusive package holiday you may not be able to get a connecting flight on the same day and may need to pay for an overnight hotel at London Heathrow/Gatwick, but we can arrange this for you. We cannot guarantee that your luggage will be checked through to your destination as this is dependent on inter - airline agreements and travelling on the same day as your UK departure/arrival. Should you wish to book a connecting flight independently, we cannot accept any responsibility for costs or losses due to delays and cancellations of connecting travel arrangements booked by yourself.
LOCAL FLIGHTS – from £99 per person
Book a Travelsphere Flight Inclusive holiday and if the route is available (some flights may be indirect) fly from your local airport for a supplement from just £99 per person. The offer is only applicable when booking a Travelsphere Flight Inclusive holiday. The offer is subject to availability of seats in our contracted classes to the destination on the required dates and suitable timings from/to local UK airport. Routes offered are selected and limited to schedules matching the main tour flight and itinerary. Due to timings you may not be able to get a local flight on the same day as the London flights and may need to pay for an additional night(s) at the beginning / end of the tour.
BOOK TWO OR MORE TRIPS
Save an extra £50 per person when you book two or more trips at the same time on the same call, both 8 days or longer for the same traveller. This offer is combinable with other offers. The additional £50 per person will be applied to the second and subsequent holiday(s) and will not be transferable should you cancel, unless you are re-booking on the same day. Normal cancellation penalties apply. This offer is for new bookings only and cannot be applied retrospectively.
EARLY BIRD SAVINGS
The savings shown apply to selected 2022 Worldwide dates. Savings are based on two people travelling and sharing a twin or double room with private facilities unless otherwise stated. Single room occupancy bookers will save up to £150 on selected holidays. Limited availability on the number of discounted places available on each date. Prices may revert to standard price without prior notice and prices may be subject to increases. This offer is for new bookings only, subject to availability and ends on 31st July 2021. This offer cannot be used for any holiday purchased prior to this promotion. This offer is combinable with discounts offered through our Loyalty Scheme but may not be combinable with other offers as stipulated in their terms & conditions. Normal cancellation penalties apply. Travelsphere reserve the right to withdraw or amend this offer at any time.
Amend Your booking for FREE – Bookings to 31st October 2021 You can amend your booking as many times as you need up to 45 days prior to departure. If you amend your booking to an alternative holiday an additional deposit may be required depending on the holiday you transfer to. If after you have made full payment (approx. 8-12 weeks before departure) we incur non-refundable costs, for example, but not limited to, on booking restrictive tour elements, visa’s or inflexible air tickets in your name we reserve the right to recover such costs when making subsequent transfers or amendments as requested by you. These are temporary flexible cancellation term changes to standard terms and conditions and apply to all bookings made up to 30th September 2021 and for amendments and cancellations made on or before 28 February 2022 and 45 days before departure, whichever date comes first.
As of 1st October 2021, normal cancellation Ts & Cs will apply to all new and transferred bookings. This penalty waiver allows you to change the destination and/or trip you are travelling on, If you choose a holiday or departure that is more expensive than the original, you are responsible for the difference in price; if the holiday or departure is less expensive than the original, we’ll refund the difference.
Flexible Cancellation Policy - Bookings until 31st October 2021
If you have booked your holiday under the terms of the Reassurance Guarantee and you decide to cancel your holiday (due to COVID related reasons) you will be subject to our temporary flexible cancellation terms. If your holiday contains a non-refundable element, but not limited to, on booking restrictive tour elements, visa’s or inflexible air tickets, should you cancel you will be asked to pay for these. Normal penalties apply for full cancellation without rebooking or cancellations within 45 days of departure. These are temporary flexible cancellation term changes to standard terms and conditions and apply to all bookings made up to 31st October 2021 and for amendments and cancellations made on or before 28 February 2022 and 45 days before departure, whichever date comes first. As of 1st November 2021, normal cancellation Ts & Cs will apply to all new and transferred bookings.
Number of Days’ Notice Before Departure / Cancellation Charge (% of holiday)
More than 45 days before departure /
No loss of deposit
29 – 44 Days / 75% of Tour Price
15 – 28 Days / 90% of Tour Price
Day of Departure – 14 Days / 100% of Tour Price
£21 LOW DEPOSIT OFFER - available until 31st October 2021
This option will apply to new bookings only made during the promotional period with a scheduled departure date not less than 91 days from booking. Where you are offered, and you choose this option, the following terms and conditions apply in addition to, and should be read alongside the Booking Terms and Conditions. Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party and that you agree to comply with them. Please read these terms and conditions carefully. The low deposit offer is for new bookings only and is not applicable on holidays using a Refund Credit Note or holidays being transferred to a later date (either holidays cancelled by Travelsphere or cancelled by yourself) If you are transferring your holiday your original deposit will be reallocated to your rearranged holiday.
The following Tours are exempt from this offer
- Winter Polar Bear Encounter
- Canadian Arctic Summer Safari
- Grand Tour of Canada and the Rocky
- Rocky Mountaineer
- Rockies, Rail and an Alaskan Cruise
21% SAVING ON HOLIDAY INSURANCE - available until 31st October 2021
21% Saving is applicable on all Holiday Insurance policies including Gold or Platinum COVID cover insurance, when it is booked directly with Holiday Extras. For new insurance quotes please call 0800 083 3551 and you must quote ITVSP for Travelsphere for the 21% to be applied. Your booking with Travelsphere does not guarantee Holiday Extras will accept to insure you and it will be subject to Holiday Extras policy and underwriting rules, If you are rejected for Holiday Extras insurance there will be no cash alternative available. It is your responsibility to meet the insurance requirements as stipulated in our standard Ts & Cs of travel.
Booking is Easy
BEFORE YOU BOOK
We do hope that your Travelsphere holiday will meet your expectations so it is very important that you choose the holiday that is right for you. Our Holiday Advisors are happy to share their knowledge; however, please also conduct your own independent research to ensure that you are happy with the arrangements made and are familiar with the up-to-date travel advice in the destination(s) you will be going to.
Please visit the Foreign & Commonwealth Office website at www.gov.uk/foreign-travel-advice or www.gov.uk/ travelaware. Packed with essential travel advice and tips, these websites offer a wealth of country specific information including the latest on security, local laws, passport and visa requirements.
Keep informed on current travel health news by visiting www.travelhealthpro.org.uk. The advice can change so please check regularly for updates.
Our partnership with Sherpa, gives you access to an industry expertise that can guide you with extensive information to ensure that you have right travel documentation and easy
access to the all up-to-date travel requirements that will ensure you have the best holiday experience. The tool is easy to use and can be accessed on all of the Tour Pages on-line. You can request a brochure, check availability and book online 24 hours a day/7 days a week at www.travelsphere.co.uk. Booking one of our holidays is easy on line.
If you prefer to speak to someone to make your booking you can call us on 01858 415 477. Please see our website for our opening hours. Calls may be recorded to ensure a high level of customer service.
When you are ready to book please have the following information to hand:
- Holiday reference as shown on the holiday page in the brochure or name of tour on the website
- Preferred departure date
- Full names of all those travelling as stated on their passport
- How many rooms and type
- Holiday insurance requirements
- Credit or debit card details for deposit payment
You will be given a booking reference. Please quote this whenever you contact us.
AFTER MAKING YOUR BOOKING
You will be given a booking reference, please quote this whenever you contact us. If you book by telephone you will be asked for your email address so that we can send you details of all the relevant documentation for your booking; which will include: your confirmation invoice, holiday information, final travel documents and a health questionnaire.
Prior to departure we will send you further information to help you prepare for your trip.
You can email us at email@example.com or you can call our Customer Services Department on 01858 415 477. Please check our website for our opening hours.
DEPOSIT & PAYMENT
Each booking must be accompanied by the appropriate deposit payment. In most cases we will charge the following deposit per person but the actual amount will be made clear at the point of booking:
UK BREAKS - £75
EUROPEAN HOLIDAYS - £200 PER PERSON
WORLDWIDE HOLIDAYS - £250 OR 10% WHICHEVER IS THE GREATER
OCEAN CRUISES - £250 OR 10% WHICHEVER IS THE GREATER
On some holidays we may charge a slightly higher deposit, to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be made clear at the time of booking. You can use your debit or credit card to confirm your booking instantly. We will send confirmation of your booking within a couple of days – it’s that easy.
All major credit cards are accepted and there is no charge for paying by debit/credit card, by cheque or bank transfer.
A confirmation invoice will be available to you shortly after your booking is confirmed. An email will be sent to you with details on how to access your Confirmation Invoice. Please read it carefully and let us know immediately if there are any errors. The balance must be paid no later than 12 weeks before departure. The payment deadline will be clearly marked on your confirmation invoice along with details of how to pay online at www.travelsphere.co.uk/payments
FINAL TRAVEL DOCUMENTS
Your Final Travel Documents will be emailed to you around X weeks before you are schedules to travel. You can choose how you receive your final travel documents – by post or by email. Simply tell your Holiday Advisor at time of booking. If you would like to change how to receive your documents at any time, please call our Holiday Advisors on 01858 415 477.
If you have any feedback after your holiday please contact us at: firstname.lastname@example.org. We endeavour to respond to all emails within five working days.