Essential Information for Europe & Worldwide Holidays
Our Guarantees to you on Travelsphere Holidays
GUARANTEED DEPARTURES & CANCELLATION OF A TOUR BY US
Please note: Some of the Guarantees and offers that normally apply to Travelsphere Holidays do not apply to Festive Holidays. Please see the Essential Information for the Festive Brochure
Certain Tours we offer are “Guaranteed Departures.” A departure date for a Tour offered by us will become a “Guaranteed Departure” when at least one booking secured by a valid deposit has been made on that departure. Please note that not all of our departures will be Guaranteed Departures. Our website and brochures display Guaranteed Departure dates with a tick. A departure will not be considered a “Guaranteed Departure” unless specifically noted as such in our brochures or on our website. Other dates may be available to book which are non-guaranteed; these dates may become Guaranteed Departures as the season continues. We guarantee that all scheduled Tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms or good faith, health and safety concerns.
This guarantee is not applicable in the case of Force Majeure. Up to date Tour and itinerary information is available on our website or by contacting us. Brochures and other printed materials displaying Tour information and departure dates are subject to change and may not be relied upon for purposes of this guarantee.
If a Tour is cancelled by us before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from us:
(a) a substitute Tour of equivalent or superior value; or
(b) a substitute Tour of lesser value if no Tour of equivalent or superior value is reasonably available and to recover from us the difference in price between the price of the Tour originally purchased and the substitute Tour; or
(c) a full refund of all monies paid for the cancelled Tour.
We are not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment. We reserve the right to issue a full refund in lieu of the choices above, in our sole discretion. Where a significant element of a Tour as described cannot be provided after departure, we will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, we may provide you with a refund for unused products or services as determined in our discretion.
Limited places are available on each date at the lowest price. However, if you see your Tour departure date advertised for less than you paid we will refund the difference. Occasionally we promote selected special offer holidays within 12 weeks of departure which are excluded from the price promise guarantee. We guarantee that absolutely no surcharge will be added to the basic price of your holiday once your booking has been confirmed irrespective of any subsequent fluctuation in currency exchange rates or, increases in international air fares or increases in other costs associated with the holiday. In return for this guarantee and its risk to us we shall not be able to make any refunds in the event of favourable exchange rate variations or other decreases in costs which may result in a reduction in the selling price. This price guarantee does not apply to any optional services including, but not limited to, insurance premiums, visa charges, excursion charges and amendment fees. For bookings made within the balance due date and prior to confirming your holiday we reserve the right to notify you of any increases to your holiday price as a result of any additional costs we may be charged.
Prices shown in our brochures and on the website are believed correct at the time of publication. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time.
Whilst every effort is made to ensure the accuracy of the brochure/website and prices at the time of printing regrettably errors do occur. You must therefore ensure you check the details of your chosen holiday with us at the time of booking. Verbal and website price quotations will be regarded as provisional until confirmed in writing on your Confirmation invoice. In the unlikely event of an administrative error resulting in incorrect prices being displayed on the website, we reserve the right to correct the price. In such cases we will offer you the opportunity to either pay the correct price or we will make a full refund of any money you may have paid.
If you find an identical package holiday offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. Price match is also available on Make Your Own Way (MYOW) bookings by comparison to an equivalent tour only competitor product. By identical, we mean another holiday which:
- Departs on the same day from the same port/airport using the same flight with the same carrier (if Flight Inclusive).
- Visits the same destination(s).
- Has the same duration (i.e. number of nights).
- Offers the same number of included excursions
- Features accommodation of the same category and board basis and where applicable the services of a Tour Manager/Local guide.
If this happens we will refund the difference between the cost of the Flight Inclusive package/MYOW holiday that you have booked with us and the price of the identical holiday offered by our competitor. Plus we will give you an extra £100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.
If you qualify for a loyalty discount, the amount will depend on spend and tour type. The new booking must be made within 12 months of your return date.
MAKE YOUR OWN WAY HOLIDAYS (NOT AVAILABLE ON FESTIVE TOURS)
On some Tours and dates featured in our brochures or on this website (not including Festive holidays), you may be offered the option to Make Your Own Way to the destination.
When you choose a Make Your Own Way (MYOW) holiday you will be responsible for making your own way to the first hotel on the Tour and your Tour will end at the final hotel in accordance with the timings set out in the Tour itinerary. We will not be responsible for any services you do not book with us and your flights or transfers to/from the first and last hotels included in the Tour. If you do not have flights arranged by us included in your holiday your booking will not be ATOL protected by Travelsphere (G Touring Limited). Please make sure that you have read and understood the applicable parts of the Booking Conditions with regards to Financial Protection for holidays not including flights as only the arrangements booked through Travelsphere will be financially protected by our Financial Protection Insurance. We will not be responsible for expenses you incur or unused services in the event that your flights are cancelled or severely delayed and this impacts your ability to join or participate in the Tour. Your flight organiser or airline should provide information on financial protection and repatriation as it relates to your flight arrangements. If they do not provide you with this please also see www.caa.co.uk/passengers for information on passenger rights. Your Make Your Own Way itinerary may vary from those published. On some tours there are included experiences/excursions during the transfers from or to the airport on your first or last day. These will not be included as part of your itinerary, these exceptions have been reflected in the Make Your Own Way price reduction.
ADDITIONAL TERMS FOR LOW DEPOSIT PROMOTIONAL OFFERS FOR TRAVELSPHERE HOLIDAYS
Occasionally, Travelsphere may run a low deposit promotion on selected Travelsphere Worldwide or Travelsphere European holidays featured in current brochures or on this website. You may be offered the option to pay a Low Deposit (referred to in these conditions as a Low Deposit). This option will apply to new bookings made during the promotional period with a scheduled departure date not less than 91 days from booking. Where you are offered, and you choose this option, the following terms and conditions apply in addition to, and should be read alongside the Booking Terms and Conditions. Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party and that you agree to comply with them. Please read these terms and conditions carefully. Should you cancel your holiday before the balance due date you still agree to pay, the difference between the Low Deposit and the Full Deposit:
E.g. Promotion is for £99 Low deposit on Worldwide and Cruise Holidays: Low Deposit: £99 per person; Full Deposit: £250 per person
Even if you cancel your booking prior to the date on which the balance must be paid, you will still be liable to pay the remainder of the Full Deposit (because a cancellation charge equal to the Full Deposit amount is the minimum cancellation fee that will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking. If you fail to pay the Balance by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the Full Deposit to us which in this example would be £151. Should you default or cancel your holiday you accept full liability for the outstanding amount (the difference between the Low Deposit and the Full Deposit) and understand that this amount remains outstanding to us. For the avoidance of doubt, should any amount become due to us you agree and accept we are able to debit the payment card we hold on file with the sum outstanding.
PRIVATE CHAUFFEUR AIRPORT TRANSFERS (NOT AVAILABLE ON FESTIVE HOLIDAYS)
Book a Travelsphere Flight Inclusive Worldwide holiday and we will include a private, air-conditioned car/MPV, with a driver for a return transfer to/from your mainland UK or Belfast departure airport at no extra cost. The offer is based on at least two people travelling on the booking from / to a residential address within a 100 mile route of a) a mainland UK departure airport or b) a Belfast departure airport (travelling from/to a residential address in Northern Ireland). Your driver will contact you 48 hours before you are due to leave, to confirm your pick-up time. You will be responsible for any additional charges incurred as a result of the driver having to wait more than 15 minutes from your confirmed pick up time. If you live on the mainland UK more than a 100 mile route away from your mainland UK departure airport (or you live in Northern Ireland more than 100 mile route away from your Belfast departure airport) you can still enjoy the same service for a supplement of just £2 per car per mile for each additional mile over 100 miles on each transfer. The calculation of mileage is as determined by our supplier and the minimum mileage requirement is 10 miles. If you are a single traveller please call for a quote or you may wish to take advantage of our Free Car Parking alternative.
FREE CAR PARKING (NOT AVAILABLE ON FESTIVE HOLIDAYS)
As an alternative to the Private Chauffeur Airport Transfer, book a Travelsphere Flight Inclusive Worldwide Holiday and subject to availability, we will arrange free long stay car parking at your mainland UK or Belfast departure airport for the duration of your holiday, one parking space per booking. The location of the car park will be as determined by our supplier, may be off airport and you may be required to take a shuttle bus from the car park to the airport terminal. Cars will be left at owner's risk and in accordance with the terms and conditions of the service provider.
CONNECTING FLIGHTS – FROM £99 PER PERSON (NOT AVAILABLE ON FESTIVE HOLIDAYS)
Book a Travelsphere Flight Inclusive holiday and if you cannot depart directly from your local UK airport we can arrange a connecting flight to London Heathrow or Gatwick from just £99 per person. The offer is only applicable when booking a Travelsphere Flight Inclusive holiday featured in the Travelsphere Worldwide and Travelsphere Europe brochure (January 2020 edition). The offer is subject to availability of seats in our contracted classes on the connecting flight on the required dates and suitable timings from/to local UK airport and London Heathrow or Gatwick. Please note that not all local UK airports have routes to or frequent connecting flights to London airports. Due to timings for early departures from/late arrivals back to the UK for the Travelsphere Flight Inclusive package holiday you may not be able to get a connecting flight on the same day and may need to pay for an overnight hotel at London Heathrow/Gatwick, but we can arrange this for you. We cannot guarantee that your luggage will be checked through to your destination as this is dependent on inter - airline agreements and travelling on the same day as your UK departure/arrival.
LOCAL FLIGHTS – FROM £99 PER PERSON (NOT AVAILABLE ON FESTIVE HOLIDAYS)
Book a Travelsphere Flight Inclusive holiday and if the route is available (some flights may be indirect) fly from your local airport for a supplement from just £99 per person. The offer is only applicable when booking a Travelsphere Flight Inclusive holiday featured in the Travelsphere Worldwide and Travelsphere Europe brochure (January 2020 edition). The offer is subject to availability of seats in our contracted classes to the destination on the required dates and suitable timings from/to local UK airport. Due to timings you may not be able to get a local flight on the same day as the London flights and may need to pay for an additional night(s) at the beginning/end of the tour, but we can arrange this for you.
BOOK TWO OR MORE TRIPS
Save an extra £50 per person when you book two or more trips at the same time on the same call, both 8 days or longer for the same traveller. This offer is combinable with other offers. The additional £50 per person will be applied to the second and subsequent holiday(s) and will not be transferable should you cancel, unless you are re-booking on the same day. Normal cancellation penalties apply. This offer is for new bookings only and cannot be applied retrospectively.
EARLY BIRD SAVINGS
Save up to 10% only applies to selected 2020 & 2021 Travelsphere Worldwide and European Flight Inclusive holidays booked between 27th December 2019 and 2nd March 2020. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is combinable with loyalty discounts. To qualify for the offer the deposit must be paid in full by 2nd March 2020. Normal cancellation penalties apply. We reserve the right to amend or withdraw this offer at any time.
FESTIVE FREE WINE OFFER
Book a Travelsphere festive holiday between 3rd October and 11th November, 2019 departing in 2019 and receive a case of 6 bottles of wine from Virgin Wines. Offer applies to new bookings only. Offer only available to customers over 18. Delivery must be to UK mainland address only. Limited to one case of wine per household. This offer is non-transferable and no cash alternative can be supplied. This offer is subject to availability and can be removed at any time. The case of wine contains 1x El Vinedo Perdido Tinto (13%ABV), 2x Anello Piemonte DOC Barbera (13.5%ABV), 1x Vitaliano Hillside Vineyards Pinot Grigio (12%ABV), 2x Primavara Sauvignon Blanc (12%ABV). The contents and style of the case of wine may vary from the description and image shown. Wine will be despatched once customer has paid full balance.
BLACK FRIDAY – SAVE UP TO 25% OFF SELECTED 2020 HOLIDAYS
Save up to 25% on selected 2020 holidays booked between 29 November and 9 December 2019. This offer applies to new bookings only, subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with welcome home loyalty discounts or any other offer, discount or promotion. To qualify for the offer the deposit must be paid in full by 9 December 2019. Normal cancellation penalties apply. We reserve the right to amend or withdraw this offer at any time.
Booking is Easy
BEFORE YOU BOOK
We do hope that your Travelsphere holiday will meet your expectations so it is very important that you choose the holiday that is right for you. Our Holiday Advisors are happy to share their knowledge; however, please also conduct your own independent research to ensure that you are happy with the arrangements made and are familiar with the up-to-date travel advice in the destination(s) you will be going to.
Please visit the Foreign & Commonwealth Office website at www.gov.uk/foreign-travel-advice or www.gov.uk/travelaware. Packed with essential travel advice and tips, these websites offer a wealth of country specific information including the latest on security, local laws, passport and visa requirements. Keep informed on current travel health news by visiting www.travelhealthpro.org.uk. The advice can change so please check regularly for updates.
You can request a brochure, check availability and book online 24 hours a day/7 days a week at www.travelsphere. co.uk. Booking one of our holidays is easy on line.
If you prefer to speak to someone to make your booking you can call us on 01858 415 477. Sales lines are open Monday to Friday 9am to 7pm, Saturday 9am to 5pm and Sunday 10am to 4pm. Calls may be recorded to ensure a high level of customer service.
When you are ready to book please have the following information to hand:
- Holiday reference as shown on the holiday page
- Preferred departure date
- Full names of all those travelling as stated on their passport
- How many rooms and type
- Holiday insurance requirements
- Credit or debit card details for deposit payment
You will be given a booking reference. Please quote this whenever you contact us.
AFTER MAKING YOUR BOOKING
You will be given a booking reference, please quote this whenever you contact us. If you book by telephone you will be asked for your email address so that we can send you all the relevant documentation for your booking; which will include: your confirmation invoice, holiday information and final travel documents. You can choose how you receive your documents by post or email, simply tell your Holiday Advisor at time of booking.
Prior to departure we will send you further information to help you prepare for your trip.
You can email us at email@example.com or you can call our Customer Services Department on 01858 415 477.
Service lines are open Monday to Friday 9am to 6pm and Saturday 9am to 5pm.
DEPOSIT & PAYMENT
Each booking must be accompanied by the appropriate deposit payment. In most cases we will charge the following deposit per person but the actual amount will be made clear at the point of booking:
- UK BREAKS - £75
- EUROPEAN HOLIDAYS - £200 PER PERSON
- WORLDWIDE HOLIDAYS - £250 OR 10% WHICHEVER IS THE GREATER
- OCEAN CRUISES - £250 OR 10% WHICHEVER IS THE GREATER
On some holidays we may charge a slightly higher deposit, to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be made clear at the time of booking.
You can use your debit or credit card to confirm your booking instantly. We will send confirmation of your booking within a couple of days – it’s that easy.
All major credit cards are accepted and there is no charge for paying by debit/credit card, by cheque or bank transfer.
A confirmation invoice will be emailed to you shortly after your booking is confirmed. Please read it carefully and let us know immediately if there are any errors. The balance must be paid no later than 12 weeks before departure. The payment deadline will be clearly marked on your confirmation invoice along with details of how to pay online at www.travelsphere.co.uk/payments
FINAL TRAVEL DOCUMENTS
You can choose how you receive your final travel documents – by post or by email. Simply tell your Holiday Advisor at time of booking. If you would like to change how to receive your documents at any time, please call our Holiday Advisors on 01858 897816.
If you have any feedback after your holiday please contact us at: firstname.lastname@example.org
We endeavour to respond to all emails within five working days.