Essential Information for Europe & Worldwide Holidays

Click here to view the Travelsphere Essential Information for Europe Holidays

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OUR GUARANTEES TO YOU ON ALL TRAVELSPHERE HOLIDAYS

 

GUARANTEED DEPARTURES & CANCELLATION OF A TOUR BY US

Certain Tours we offer are “Guaranteed Departures.” A departure date for a Tour offered by us will become a “Guaranteed Departure” when at least one booking secured by a valid deposit has been made on that departure. Please note that not all of our departures will be Guaranteed Departures. Our website displays Guaranteed Departure with a ✓. A departure will not be considered a “Guaranteed Departure” unless specifically noted as such on our website. Other dates may be visible to book which are non-guaranteed; these dates may become Guaranteed Departures as the season continues. We guarantee that all scheduled Tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms or good faith, health and safety concerns.

This guarantee is not applicable in the case of Force Majeure. Up to date Tour and itinerary information is available on our website or by contacting us. Brochures and other printed materials displaying Tour information and departure dates are subject to change and may not be relied upon for purposes of this guarantee. If a Tour is cancelled by us before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from us:

(a) a substitute Tour of equivalent or superior value; or

(b) a substitute Tour of lesser value if no Tour of equivalent or superior value is reasonably available and to recover from us the difference in price between the price of the Tour originally purchased and the substitute Tour; or

(c) a full refund of all monies paid for the cancelled Tour.

We are not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, we reserve the right to issue a full refund in lieu of the choices above, in our sole discretion. Where a significant element of a Tour as described cannot be provided after departure, we will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, we may provide you with a refund for unused products or services as determined in our discretion.

PRICE PROMISE

Limited places are available on each date at the lowest price. However, if you see your Tour departure date advertised for less than you paid we will refund the difference. Occasionally we promote selected special offer holidays within 12 weeks of departure which are excluded from the price promise guarantee. We guarantee that absolutely no surcharge will be added to the basic price of your holiday once your booking has been confirmed irrespective of any subsequent fluctuation in currency exchange rates or, increases in international air fares or increases in other costs associated with the holiday. In return for this guarantee and its risk to us we shall not be able to make any refunds in the event of favourable exchange rate variations or other decreases in costs which may result in a reduction in the selling price. This price guarantee does not apply to any optional services including, but not limited to, insurance premiums, visa charges, excursion charges and amendment fees. For bookings made within the balance due date and prior to confirming your holiday we reserve the right to notify you of any increases to your holiday price as a result of any additional costs we may be charged. Prices shown in our brochures and on the website are believed correct at the time of publication. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time.

Whilst every effort is made to ensure the accuracy of the brochure/website and prices at the time of printing regrettably errors do occur. You must therefore ensure you check the details of your chosen holiday with us at the time of booking. Verbal and website price quotations will be regarded as provisional until confirmed in writing on your Confirmation invoice. In the unlikely event of an administrative error resulting in incorrect prices being displayed on the website, we reserve the right to correct the price. In such cases we will offer you the opportunity to either pay the correct price or we will make a full refund of any money you may have paid.

PRICE MATCH

If you find an identical package holiday offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. Price match is also available on Make Your Own Way (MYOW) bookings by comparison to an equivalent tour only competitor product. By identical, we mean another holiday which:

• Departs on the same day from the same port/airport using the same flight with the same carrier (if Flight

Inclusive).

• Visits the same destination(s).

• Has the same duration (i.e. number of nights).

• Offers the same number of included excursions.

• Features accommodation of the same category and board basis and where applicable the services of a Tour Manager/Local guide.

If this happens we will refund the difference between the cost of the Flight Inclusive package / MYOW holiday that you have booked with us and the price of the identical holiday offered by our competitor. Plus, we will give you an extra £100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.

LOYALTY SCHEME

If you qualify for a loyalty discount, the amount will depend on spend and tour type. The new booking must be made within 6 months of your return date and must depart within 12 months of the return date of your original holiday.

MAKE YOUR OWN WAY (MYOW) HOLIDAYS

On some Tours and dates featured in our brochures or on this website, you may be offered the option to Make Your Own Way to the destination.

When you choose a MYOW holiday you will be responsible for making your own way to the first hotel on the Tour and your Tour will end at the final hotel in accordance with the timing set out in the Tour itinerary. We will not be responsible for any services you do not book with us and your flights or transfers to/from the first and last hotels included in the Tour. If you do not have flights arranged by us included in your holiday your booking will not be ATOL protected by Travelsphere (G Touring Limited). Please make sure that you have read and understood the applicable parts of the Booking Conditions with regards to Financial Protection for holidays not including flights as only the arrangements booked through Travelsphere will be financially protected by our financial failure insurance. We will not be responsible for expenses you incur or unused services in the event that your flights are cancelled or delayed, and this impacts your ability to join or participate in the Tour. Your flight organiser or airline should provide information on financial failure protection and repatriation as it relates to your flight arrangements. If they do not provide you with this, please also see www.caa.co.uk/passengers for information on passenger rights.

LOW DEPOSITS FOR TRAVELSPHERE EUROPEAN HOLIDAYS

On Travelsphere European holidays featured in our brochure or on this website, you may be offered the option to pay a Low Deposit (referred to in these conditions as a Low Deposit). This option will apply to new bookings with a scheduled departure date not less than 91 days from booking. Where you are offered, and you choose this option, the following terms and conditions apply in addition to, and should be read alongside the Booking Terms and Conditions. Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party and that you agree to comply with them. Please read these terms and conditions carefully.
Should you cancel your holiday before the balance due date you still agree to pay, the difference between the Low Deposit and the Full Deposit shown below:

European Holidays: Low Deposit: £49 per person; Full Deposit: £200 per person

Even if you cancel your booking prior to the date on which the balance must be paid, you will still be liable to pay the remainder of the Full Deposit (because a cancellation charge equal to the Full Deposit amount is the minimum cancellation fee that will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking. If you fail to pay the Balance by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the Full Deposit to us. Should you default or cancel your holiday you accept full liability for the outstanding amount (the difference between the Low Deposit and the Full Deposit) and understand that this amount remains outstanding to us. For the avoidance of doubt, should any amount become due to us you agree and accept we are able to debit the payment card we hold on file with the sum outstanding.

VIP DOOR-TO-DOOR AIRPORT TRANSFERS FOR TRAVELSPHERE FLIGHT INCLUSIVE WORLDWIDE HOLIDAYS

Book a Travelsphere Flight Inclusive Worldwide holiday and we will include a private, air-conditioned car / MPV, with a driver for a return transfer to/from your mainland UK departure airport at no extra cost. You must live on the mainland UK within a 100 mile route of your mainland UK departure airport and the offer is based on at least two people travelling on the booking. Your driver will contact you 48 hours before you are due to leave, to confirm your pick-up time. You will be responsible for any additional charges incurred as a result of the driver having to wait more than 15 minutes from your confirmed pick up time. If you live on the mainland UK more than a 100 mile route away from your mainland UK departure airport you can still enjoy the same service for a supplement of just £2 per car per mile for each additional mile over 100 miles on each transfer. The calculation of mileage is as determined by our supplier and the minimum mileage requirement is 10 miles. If you are a single traveller, please call for a quote or you may wish to take advantage of our Free Car Parking alternative.

FREE CAR PARKING FOR TRAVELSPHERE FLIGHT INCLUSIVE WORLDWIDE HOLIDAYS

As an alternative to the VIP Door to Door Airport Transfer, book a Travelsphere Flight Inclusive Worldwide Holiday and subject to availability, we will arrange free long stay car parking at your mainland UK departure airport for the duration of your holiday, one parking space per booking. The location of the car park will be as determined by our supplier, may be off airport and you may be required to take a shuttle bus from the car park to the airport terminal. Cars will be left at owner's risk and in accordance with the terms and conditions of the service provider.

PROMOTIONAL OFFERS FOR TRAVELSPHERE FLIGHT INCLUSIVE HOLIDAYS

Promotional offers are for new bookings for Travelsphere Flight Inclusive holidays departing in 2019 or 2020 featured in the Travelsphere Worldwide and Travelsphere Europe brochures (September 2018 edition) booked before 15th December 2018. They may be subject to availability and we reserve the right to withdraw them at any time.

CONNECTING FLIGHTS OFFER - £99 PER PERSON

Book a Travelsphere Flight Inclusive holiday before 15th December 2018 and if you cannot depart directly from your local UK airport we can arrange a connecting flight to London Heathrow or Gatwick for just £99 per person. The offer is only applicable when booking a Travelsphere Flight Inclusive holiday featured in the Travelsphere Worldwide and Travelsphere Europe brochures (September 2018 edition) with a departure date in 2019 or 2020. The offer is subject to availability of seats on the connecting flight on the required dates and suitable timings from / to local UK airport and London Heathrow or Gatwick. Please note that not all local UK airports have routes to or frequent connecting flights to London airports. Due to timings for early departures from / late arrivals back to the UK for the Travelsphere Flight Inclusive package holiday you may not be able to get a connecting flight on the same day and may need to pay for an overnight hotel at London Heathrow / Gatwick, but we can arrange this for you. We cannot guarantee that your luggage will be checked through to your destination as this is dependent on inter - airline agreements and travelling on the same day as your UK departure/ arrival.

LOCAL FLIGHTS OFFER - £99 PER PERSON

Book a Travelsphere Flight Inclusive holiday before 15th December 2018 and if the route is available (some flights may be indirect) fly from your local airport for a supplement of just £99 per person. The offer is only applicable when booking a Travelsphere Flight Inclusive holiday featured in the Travelsphere Worldwide and Travelsphere Europe brochures (September 2018 edition) with a departure date in 2019 or 2020. The offer is subject to availability of seats to the destination on the required dates and suitable timings from / to local UK airport. Due to timings you may not be able to get a local flight on the same day as the London flights and may need to pay for an additional night at the beginning / end of the tour, but we can arrange this for you.

FREE VISAS FOR TRAVELSPHERE FLIGHT INCLUSIVE WORLDWIDE HOLIDAYS

Book a Travelsphere Worldwide Flight Inclusive Holiday before 15th December 2018 for departure in 2019 or 2020 and subject to eligibility, we will try to arrange your visa free of charge. You must be a British Citizen with a valid passport and we can only offer this service to destinations that allow visas to be purchased in advance of travel and where the Embassy does not require you to apply in person. We cannot guarantee that you will be accepted and granted a visa by the applicable Embassy and you will be required to pay any additional charges if your application cannot follow the standard visa application process.