Update on COVID-19

First posted: 28/01/2020 (Updated: 18/03/2020)

Due to the evolving COVID-19 global pandemic, we have made the difficult but necessary decision to suspend all tours departing between 16th March, 2020 and 30th April, 2020.

Many Governments around the world have been issuing travel advisories recommending against travel to countries affected by the COVID-19 outbreak. Some countries have also introduced entry restrictions, including but not limited to; denial of entry, enhanced medical screening, and quarantine for anyone who has recently travelled through countries that have been affected by COVID-19. The safety and security of our passengers and staff is our top priority, and this is a precautionary measure to protect our travel community at this time. 

We are currently in the process of contacting any customers who have been impacted by the latest Foreign & Commonwealth Office advice.

Given this is an evolving situation if you have travel plans beyond 1st May, 2020 please check our website regularly for updates.

We are dealing with an extraordinarily high number of calls from customers currently. As the health and safety of our travellers is our top priority, we have diverted our resources to addressing communications from passengers currently away or about to depart.

We thank you for your patience and understanding while we work through this matter.


Previous update: 14/03/2020

Following the COVID-19 Coronavirus outbreak and the current Foreign & Commonwealth Office travel advisory we understand that our customers are concerned about their upcoming holidays.

We are currently in the process of contacting any customers who have been impacted by the latest FCO advice.

At this time if you have not been contacted by Travelsphere then your holiday currently remains unaffected. We will continue to monitor the situation and take guidance from the FCO and ABTA. If the advice changes, we will contact all impacted customers as soon as possible.

Please be aware that our phone lines are extremely busy as we are contacting customers who have had their holidays impacted.

The wellbeing and enjoyment of our customers is of the utmost importance. We thank you for your patience and understanding while we work through this matter.


Previous update: 13/03/2020

Following the COVID-19 Coronavirus outbreak and the current Foreign & Commonwealth Office travel advisory we understand that our customers are concerned about travelling to China, India, Vietnam, Argentina, Norway and Italy at this time.

ARGENTINA: Due to entry restrictions imposed we have cancelled all tours to Argentina until 30th April 2020.

CHINA: Based in the FCO advice we have cancelled all tours to China departing before 31st May, 2020.

INDIA: On 12th March 2020, the FCO advised that visa restrictions have been put in place by the Government of India. As a result, we have cancelled all tours to India departing on or before 15th April, 2020.

ITALY: On 9th March 2020, the FCO updated its advice regarding travel to Italy. We have cancelled all tours to Italy departing on or before 2nd April, 2020.

NORWAY: Due to entry restrictions imposed we have cancelled all tours to Norway until 30th April 2020.

VIETNAM: Following the latest FCO advice regarding entry requirements, we have cancelled all tours to Vietnam departing on or before 30th April 2020.

We are currently in the process of contacting any customers who have been impacted by the latest FCO advice regarding China, India, Vietnam, Argentina, Norway and Italy.

At this time holidays to all destinations, other than the specified China, India, Vietnam, Argentina, Norway and Italy holidays, remain unaffected. We will continue to monitor the situation and take guidance from the FCO and ABTA. If our position changes, we will contact all impacted customers as soon as possible.

The wellbeing and enjoyment of our customers is of the utmost importance. We thank you for your patience and understanding while we work through this matter.


Previous update: 12/03/2020

Following the COVID-19 Coronavirus outbreak and the current Foreign & Commonwealth Office travel advisory we understand that our customers are concerned about travelling to China, India, Vietnam and Italy at this time.

CHINA: Based in the FCO advice we have cancelled all tours to China departing before 31st May, 2020.

ITALY: On 9th March 2020, the FCO updated its advice regarding travel to Italy. We have cancelled all tours to Italy departing on or before 2nd April, 2020.

INDIA: On 12th March 2020, the FCO advised that visa restrictions have been put in place by the Government of India. As a result, we have cancelled all tours to India departing on or before 15th April, 2020.

VIETNAM: Following the latest FCO advice regarding entry requirements, we have cancelled all tours to Vietnam departing on or before 30th April 2020.

We are currently in the process of contacting any customers who have been impacted by the latest FCO advice regarding China, India, Vietnam and Italy.

At this time holidays to all destinations, other than the specified China, India, Vietnam and Italy holidays, remain unaffected. We will continue to monitor the situation and take guidance from the FCO and ABTA. If our position changes, we will contact all impacted customers as soon as possible.

The wellbeing and enjoyment of our customers is of the utmost importance. We thank you for your patience and understanding while we work through this matter.


Previous update: 10/03/2020

Following the COVID-19 Coronavirus outbreak in the Hubei Province and the current Foreign & Commonwealth Office travel advisory we understand that our customers are concerned about travelling to China and Italy at this time.

We have therefore decided to cancel all tours to China departing before May 31st, 2020.

On 9th March 2020, the FCO updated its advice regarding travel to Italy. We will be cancelling all tours to Italy departing on or before April 2nd, 2020.

We are currently in the process of contacting any customers who have been impacted by the latest FCO advice.

At this time holidays to all destinations, other than the specified China and Italy holidays, remain unaffected. We will continue to monitor the situation and take guidance from the FCO and ABTA. If our position changes, we will contact all impacted customers as soon as possible.

The wellbeing and enjoyment of our customers is of the utmost importance. We thank you for your patience and understanding while we work through this matter.


Previous update: 01/03/2020

Your wellbeing, and that of our personnel, is our number one priority. Our teams and local partners are constantly monitoring the latest local information for all our destinations, advice from the Foreign & Commonwealth Office (FCO) and related official Government agencies.

If there is a change in FCO advice that will impact your holiday, we will of course take immediate steps to contact you and explain the options available.

If I have a holiday booked with Travelsphere - can I cancel?

If the FCO advises against travel to any specific country or region that you are booked to travel to, your holiday will be cancelled by Travelsphere. We will be in touch with you as soon as possible to explain your options.

If the FCO deems that travel to your chosen country or region is safe and you decide to cancel, normal cancellation terms and conditions will apply see here.

Please note that you may incur a loss of some or all monies paid in this event. You may have recourse via your Travel Insurance provider, though this is not assured and is dependent on your specific policy conditions.

I'm thinking about booking a holiday this year

At this time we are operating holidays to all destinations with the exception of China which are cancelled on FCO advice. All China holidays departing before the 31st May 2020 are cancelled, and impacted customers have been contacted directly.

Where can I find more information

Holidays to all other destinations, including Italy and the Far East remain unaffected. We will continue to monitor the situation and take guidance from the FCO and ABTA. For further information and advice, please visit https://travelhealthpro.org.uk/ or https://www.gov.uk/government/organisations/foreign-commonwealth-office


Previous update: 26/02/2020

Following the Novel Coronavirus outbreak in the Hubei Province and the current Foreign & Commonwealth Office travel advisory we understand that our customers are concerned about travelling to China at this time.

We have therefore decided to cancel all tours to China departing before May 31st, 2020.

We are currently in the process of contacting all impacted customers. If you are affected, we will be in touch to discuss and assist you with your holiday plans.

At this time holidays to all destinations, other than the specified China holidays, remain unaffected. We will continue to monitor the situation and take guidance from the FCO and ABTA. If our position changes, we will contact all impacted customers as soon as possible.

The wellbeing and enjoyment of our customers is of the utmost importance. We thank you for your patience and understanding while we work through this matter.

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