THOMAS COOK: CESSATION OF TRADING – UPDATED SEPTEMBER 23RD 2019
23rd September 2019
Thomas Cook earlier today ceased trading.
We are aware that several customers have made, partial or fully confirmed, bookings for their future Travelsphere holiday through Thomas Cook retail travel agents or consortia partners.
If this applies to you then please contact us on the following telephone number, dedicated to assisting you should you require. Please call: 01858 415465.
For customers who have booked through any other channel you do not need to contact us.
Travelling September / October 2019
Our priority is to assist any customers with immediate travel plans, including those currently overseas on holiday who may have Thomas Cook airlines bookings. We would therefore ask for your patience as we work through this situation.
If you have a future booking beyond September or October 2019 please e-mail us at TC2020Bookings@travelsphere.co.uk
If you could please provide the following information, it will be helpful to us in assisting you as quickly as possible.
- Your Booking Reference / Date
- The Thomas Cook branch / store you booked through
- Details of the payments made to Thomas Cook. Please send any documents from Thomas Cook detailing payments made, including Holiday Summary and Receipts Reference, Sales and Financial Statements, together with bank/credit card statements that show the proof of the payments you have made.
ATOL / ABTA Protection
As this is an evolving situation as soon as we have more information during the course of today we will share update.