Here’s a selection of some of the most frequently asked questions, hopefully they’ll cover everything that’s on your mind.
Frequently Asked Questions
Information covering your flights, hotels and itinerary will be sent to you around 14 days before your departure date.
This varies depending on the tour. Some holidays may be for 10 people or fewer, while others may be for 40 or more.
Often they will but, unfortunately, we are never able to guarantee that rooms will have these items. If these are a necessity for you, we advise to take them in your luggage.
For details of all national currencies and the latest exchange rates, we recommend visiting www.xe.com.
For advice on climate and temperatures around the world, we recommend visiting the BBC weather pages.
If your holiday includes a flight departing from (or returning to) a UK airport, your holiday will be operated by G Adventures (UK) Limited (company number 04956006) Compass House, Rockingham Road, Market Harborough, Leicestershire, LE16 7QD. These holidays are ATOL protected by the Civil Aviation Authority (ATOL number 11266). G Adventures (UK) Limited is also a member of ABTA (the Association of British Travel Agents Limited). For any holiday which does not include a flight, your holiday will be protected by ABTA (the Association of British Travel Agents Limited).
Yes. If you are organising a trip for a group of 10 or more people, please call 0845 758 5007 to speak to one of our dedicated group advisors. A number of benefits are available if you are making a group booking.
Yes. Using your card to make purchases via our website is a secure way to pay for your holiday, and is as safe as booking through our telephone sales system. All sensitive information, including personal details and debit/credit card information, is kept confidential through the use of our secure server software. This means that information can only be exchanged between you and Travelsphere. No third party can access this data.
All historical information regarding card, name and address details is held on a secure computer. We do not retain live records of customers' personal details or credit card information on our web servers after the transaction has been completed, so you will need to enter your details each time you book online.
We are a member of ABTA and abide by its Code of Practice. Credit/debit card payments will be automatically encrypted using Secure Socket Layers (SSL). This technology ensures that your credit/debit card numbers are not accessible by unauthorised persons and are as safe as possible. This means the credit and debit card numbers are securely processed into code when sent to us. Only the scrambled encoded data is then sent over the internet, which Travelsphere receives and decodes.
Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
Requirements vary depending on the holiday but you will usually need a passport that is valid for at least another six months at the time of departure.
Our holiday advisors are not medically trained, so we are unable to advise you about vaccinations. Please contact your GP or practice nurse, as they will be able to advise on any vaccinations that may be necessary.
We cannot guarantee that there will be a bath or shower in your room. We can request a specific facility with the hotel but this can only be a request. If you have any medical conditions that require access to a bath or shower then please advise us when making the booking. We will do our best to allocate an appropriate room.
We cannot guarantee that the tour manager will meet you in the UK and fly out to your destination with you. Sometimes they will meet you at the destination airport, depending on where they live and their work timetable. If they are unable to meet you at the UK airport, one of our airport reps will meet you to assist at check-in.
A 1 per cent handling fee is made if a credit card is used. This applies to any payment that is made using a credit card.
You should check in two hours before departure for European flights and three hours before departure for other flights.
This will depend on which destination you are visiting and the time of year you are going. Check online weather guides to get an idea of the temperature and likelihood of rain, and pack appropriately. Wherever you are going, it's always a good idea to pack something warm (a jacket or jumper) and something waterproof, just in case.
It is not always compulsory to take part in excursions included in your holiday, although this depends on the itinerary. Please speak to your tour manager and let them know if you don't wish to join the excursion.
To help you choose the right holiday for your individual needs we indicate at the end of each holiday description the level of walking required to maximise your enjoyment of the holiday. We point out where you might be required to walk in areas of rough ground, gradients and steps, and we highlight holidays which may not be suitable for customers with limited mobility. If you would like further advice please speak to one of our Holiday Advisors.
This charge is included in the cost of your holiday and means that your booking is secure in the unlikely event of anything happening to G Adventures (UK) Limited (ATOL 11266). You will be refunded if yet to travel, or flown home if you are away on holiday. At the moment, this levy is £2.50.
The remaining balance is usually due 12 weeks before your departure date. We will send you a reminder two weeks before this date.