On-line:

• You can opt to pay the required deposit or the balance in full when making a booking. If you decide to only pay a deposit on-line you will then need to contact our Holiday Advisors on 01858 410818 to pay the balance by debit/credit card or you could post a cheque.
• You can pay the full amount on-line by credit/debit card.
• You could also take advantage of our on­line facility to reserve a holiday without making any payment at all, followed by a phone call to our Holiday Advisors on 01858 410818 to pay the deposit or the entire sum within 3 days of the provisional booking.

By Phone:

• Pay the required deposit only followed by the balance.
• Pay the entire sum.
• Reserve your holiday and then post a cheque for the deposit or entire sum.

Payment can be made by cheque, debit or credit/charge card when you book. We accept Mastercard*, American Express*, Visa*, Switch, and Delta. (*Please note a 2% handling fee will be charged on any balance payments made by credit/charge card).
Cheques should be made payable to Travelsphere Ltd with your booking reference number printed on the reverse.

Within the next 3 working days.

Deposits vary depending on the holiday you have chosen. Details of the deposit can be found both on the website and in the brochure.

The balance is required no later than 8 weeks before departure on the majority of our holidays, please refer to our relevant Booking Conditions for when to pay the balance. If you are due to travel within 8 weeks of making the booking, payment is required in full when you book your holiday.

We do not issue reminders for the balance. Your holiday confirmation serves as your final invoice. This is posted within 14 days of making your booking.

On-line:
If you pay your deposit on-line by credit/debit card, you can then send in your gift vouchers to pay the balance

By Phone:
Yes

By Post:
Yes - please enclose your voucher/s with your final payment.

If you wish to cancel your booking after it has been confirmed the person who made the booking must telephone our Customer Services Department on 01858 468400 without delay and confirm the cancellation. Please note you will be liable to pay cancellation fees detailed in our Booking Conditions.

Telephone 01858 468400 quoting your booking reference number.

If you wish to change any details of your booking we will always do our best to help. We reserve the right, however, to make a non-refundable administration charge of £20 per person.

Seats cannot be pre-booked but we can request an aisle or window seat. However, we cannot guarantee your request will be met by the airline.

If you contact our Customer Services department on 01858 468400 approximately 4-6 weeks before the departure date, we should be able to confirm flight times. Alternatively, the latest timings will be shown on your tickets and dispatched to you approximately two weeks before departure. (Please note that these times may still be subject to change. If this does happen, we will contact you as soon as possible)

The flight times detailed on your confirmation invoice are for general guidance only and are subject to change. The latest timings will be shown on your tickets which will be dispatched to you approximately two weeks before departure. Please check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may change even after tickets have been dispatched - we will contact you as soon as possible if this occurs.

Your tickets and final travel details will be issued approximately 7-10 days prior to departure.

If you do not receive your tickets and full travel documents approximately 3 days before departure, please telephone 01858 468400 quoting your booking reference number.

Yes. You must check your tickets very carefully immediately on receipt to ensure you have the correct details. If there are any incorrect details or you have any further queries please complete our Customer Query Form or contact our Customer Services department on 01858 468400 as soon as possible quoting your booking reference number.

You must contact us as soon as possible, please telephone our Customer Services department on 01858 468400, quoting your booking reference number.

If you are travelling on a long haul holiday you need to check in 3 hours prior to departure. For European holidays you need to check in 2 hours prior to departure. If you have any questions regarding check in please complete our Customer Query Form or telephone our Customer Services department on 01858 468400.

Yes, one of our representatives will be at the airport to help, usually at the check-in desk.

The baggage allowance for most of our holidays is 44lbs (20kgs) per person plus hand luggage although this does vary with the airline. Details can be found on your ticket.

Passenger travel on scheduled airlines is provided under the conditions of the airline concerned as printed on the air ticket. The aircraft used on our holidays will include Boeing 727, 737, 747, 767, 777; Airbus; DC-10, MD-11, MD-80 or any other aircraft types at the discretion of the relevant airline. We reserve the right to substitute an alternative airline or aircraft type if required to do so for reasons beyond our control.

All holiday flights are based on travel in economy class. We do offer an upgrade option on some holidays, please ask for details.

Many airlines serve a meal, or snack, appropriate to the time of day, during their flights. However, an increasing number of airlines, particularly low-cost carriers, on European routes no longer include meals with their fares. When meals are not included, drinks and refreshments are normally available for purchase onboard. We are unable to accept any responsibility in relation to changing airline policies.

Smoking is not permitted on any flights.

All seats on an aircraft are allocated by the airline.

On European holidays, seats are allocated according to the date your booking is received starting from the front of the coach. You will be advised of your seat number in your final holiday details. For Far Away Places and USA holidays, we operate a rotational seating system.

The vehicles contracted for use are generally of executive standard. Coaches used on European holidays are normally equipped with wc/washroom (with the exception of Italy and Spain). All coaches on USA and Canada holidays are equipped with wc. On certain Long Haul holidays the coaches may not match current European standards but will normally be the best synergy available and where appropriate feature tinted windows and air-conditioning. In all cases, regular comfort stops will be made to ensure a relaxing journey.

We do not provide meals on board our coach journeys.

Your first day's coach journey is, of course, planned to include adequate stops en route. However, sometimes traffic delays result in the coach being unable to make refreshment stops. For this reason we advise you to take a snack and drink with you on the first day to cover this eventuality.

Smoking is not allowed at any time on board our coaches, including transfers within Britain. We sincerely hope that smokers will understand the reasons for this decision. Of course, you can enjoy a leisurely smoke during the regular refreshment stops.

Check with National Express that a service is operating on your required route and date by visiting their website www.nationalexpress.com or telephoning them on 08705 808080.

Then complete our Customer Query Form or telephone our Customer Services on 01858 468400 to receive your national express voucher number and further instructions on how to book your tickets.

Approximately 7 weeks prior to departure.

For coach tours, we recommend you limit your baggage to one suitcase and one piece of hand luggage per person.

Visas are required for visits to a number of countries that we go to and may include an extra charge. Details about visas can be found on the Passports & Visas page within Essential Information on the website or within the General Information pages of every brochure. Please check carefully if you need a visa as we cannot accept responsibility for the cancellation of a holiday due to the non-granting of a visa.

If you are still unsure you complete our Customer Query Form or telephone our Holiday Advisors on 01858 410818.

It is essential for British citizens to possess a full ten year passport, valid for at least six months beyond the return date for all holidays abroad. For details on how to obtain a passport log onto www.ukpa.gov.uk or enquire at your nearest Post Office.

The United States Immigration Authorities have now dispensed with the necessity to obtain a visa for UK citizens travelling on inclusive tours such as ours. However, if your passport shows that you are a British Subject, British Protected Person, British Overseas Citizen or someone from a British Dependent Territory then you must have a visa. Holders of Irish passports may now participate in the visa waiver programme. All passengers intending to enter the USA on the Visa Waiver Programme will be required to present a machine-readable passport.

From 26 October 2006, the regulations are to change again: Any new passports issued after this date will need to contain biometric data, e.g. fingerprints, iris definitions etc.

If you hold a machine-readable passport (issued since 1988 with a red cover) issued before October 26th 2006, it will continue to be valid for entry to the USA on the Visa Waiver Programme until it expires. Passports issued after this date that do not contain biometric data will not be valid for entry to the USA without a visa.

However, the UK Passport Office has indicated that it expects to meet this deadline. As all British passports issued by the UK Passport Office since 1988 are machine-readable you do not need to take any action. If you have any doubts at all that your passport is valid, please speak to one of our Holiday Advisors.

Non-British passport holders should contact the American Embassy for more information.

For more information on passports go to www.ukpa.gov.uk.

Meals on flights, low floor accommodation and adjacent rooms in hotels.
Although we will do our best to comply, we cannot guarantee that your special request will be met but we will certainly pass them onto our supplier.

Aeroplane leg room (this should be requested at check-in), hotel room allocations and special diets other than vegetarian.

Most of our holidays are designed to appeal to those who like to see as much as possible of the beautiful countries visited in the time available. This inevitably means lengthy periods of travel and excursions which involve walking. Some degree of mobility is needed for you to gain full enjoyment from these holidays.

We are happy to accept bookings from people with a disability, mobility limitation or specific medical need, however we ask that you fully consider your requirements and advise us of your needs before the booking is confirmed. Reasonable adjustments may be made to ensure both your enjoyment and safety whilst on holiday with us.

However where we reasonably feel that we are unable to make suitable adjustments e.g. on issues of safety for you and your fellow travellers, we would consider refusing the booking.

If you do not make us aware of any disability or serious medical condition prior to booking, we are entitled to cancel the booking when we become aware of it if, in our reasonable opinion, the holiday is not, and cannot be made suitable for the person concerned. If we cancel in this situation the cancellation charges as set out in Travelsphere's Booking Conditions would become payable.

If you have any questions regarding the suitability of your holiday please complete our Customer Query Form. Alternatively, you can telephone one of our specially trained Holiday Advisors on 01858 410818. If preferred, you may contact us by fax on 01858 461956 or via Typetalk.

If you have any special requests you must include them during the on-line booking process or inform our Holiday Advisors. Special diets can be requested on scheduled flights, but regrettably no such arrangements can be guaranteed during the tour itself.

You can complete our Customer Query Form or telephone 01858 468400 quoting your booking reference number.

Click here for a comprehensive Travellers Checklist.

If your money, passport or anything else is lost or stolen during your holiday speak to your Tour Manager or local guide at once, they will do everything they can to help you.

Avoid any involvement with drugs - the penalties are severe and could include the death sentence;
Don't carry parcels or luggage through customs for other people;
Don't cross land borders with people you don't know
Carry a doctor's prescription for any drugs you may need