Customer support

So, now you’ve booked your holiday it’s time to sort out the finer points - we can have all those little details in order for you.

We’ve taken time to plan your holiday with care, but we don’t stop there. We can arrange all your holiday essentials and finishing touches, including airport parking, airport hotels, insurance, visas and a door-to-door pick-up service, so you can start your holiday confidently in the knowledge it’s all been taken care of.

Getting to the airport

Door-to-Door Chauffeur Service

Let your holiday begin as soon as your chauffeur arrives at your door. Relax in the comfort of one of our luxury vehicles with your own professional, punctual and reliable chauffeur. Paying for your journey before the day also means that there is no need to worry about having cash ready. It couldn’t be easier. To book your car, call our Holiday Advisors on 0844 567 9966.

Hotel and parking from only £26 per person

For added convenience, why not stay overnight at the airport before you fly. A hotel room and 8 days’ parking package starts from just £26 per person based on two people sharing (hotel room only from £19.50 per person).

To book now, call our Holiday Advisors on 0844 567 9966 or log on to www.holidayextras.co.uk.

Use your Senior Railcard and save 1/3 on UK rail fares

We've teamed up with our friends at The Trainline to help you book your train travel to the departure point of your holiday.

Whether you're joining one of our UK holidays, catching the Eurostar from London St Pancras or jetting off from a UK airport, you will find the very best fares at The Trainline. You can also use your Senior Railcard and benefit from 1/3 off rail fares across Great Britain.

Just click here to book your rail travel and discover the savings to be made.

Please note: We recommend you only book your train travel once you receive your final confirmation documents. Also note that certain ticket types are non-refundable and additional costs may be incurred if you have to change your travel plans after booking.

At the airport

Airport parking from only £2.99 per day

Park your car at a secure car park within walking distance or a short shuttle bus ride away from the airport terminal from just £2.99 per day. We can arrange this for you.

To book now, call our Holiday Advisors on 0844 567 9966 or log on to www.holidayextras.co.uk.

Meet and greet parking from only £5.75 per day

A great hassle-free way to start your holiday is to use the Meet & Greet Service. Simply drop your car at the terminal door and a driver will park your car for you.

To book now, call our Holiday Advisors on 0844 567 9966 or log on to www.holidayextras.co.uk.

Relax in the airport lounge from only £17.50 per person

Enjoy unlimited alcoholic and soft drinks and snacks, read the newspaper or watch TV in your comfortable seat away from the hustle and bustle of the rest of the airport. Prices start from just £17.50 per person.

For prices and availability, call our Holiday Advisors on 0844 567 9966 or visit www.loungepass.com.

Travel by coach from only £38 per person

We’ve secured a great deal with National Express to get you to the airport from your local pick-up point from as little as £38 per person. This represents fabulous savings on standard rates, for example you could save £42 per couple on a standard return between Manchester and Heathrow.

Now's the time to check that there is a suitable service for you. You can do this by calling National Express timetable enquiries on 08717 81 81 81 or by visiting their website at www.nationalexpress.com.

Insurance, helpline & visa service

Insurance you can rely on

We know that great value insurance and comprehensive cover is essential to your travel plans. We can arrange this for you so please ask a Holiday Advisor for details.

24-hour helpline

With our 24-hour helpline you can rest assured that in the unlikely event of an emergency while you are away, we are always there to advise and assist.

Visa service from £25 per person

On some of our holidays you’ll need a visa and this is made clear on the holiday page. If you do, our specialist Visa Team is here to make the process simple. As part of our service we will:

  • Advise you what you need to do and when
  • Provide you with the necessary paperwork and answer any queries
  • Check your application to ensure everything is in order
  • PProcess your visa application in plenty of time for your holiday

For more details, call our Holiday Advisors on 0844 567 9966.

Fly from your local airport

Enjoy the convenience of flying from your local airport

We think the start and end of your holiday should be as relaxing as the holiday itself. So on many of our holidays we offer flights from your local airport and/or connecting flights via London.

Fly local from only £30 per person

Flying from your local airport couldn’t be easier. From the list of holidays opposite, simply choose the airport you’d like to fly from. Your choice of airport will either be supplement-free (London) or at a small additional cost. Details of these costs are on the relevant holiday pages or plesae call 0844 567 9966 to speak to one of our Holiday Advisors.

Connecting flights from only £99 per person

If you can’t fly to your destination from your local airport, usually you’ll have the choice where available of taking a connecting flight to Heathrow or Gatwick to start your Travelsphere holiday. Prices start from just £99 per person return. We can arrange this for you. On most flights your baggage will automatically be checked through to your final destination. This means there’s no need to collect or check in your luggage twice and there’s no messing about with several tickets, you will receive a single e-ticket for the entire journey.

Connecting flights are now even easier

If your main flight is with British Airways in most cases any connecting flights will also be with British Airways and you will probably pass through Terminal 5, the newest terminal at Heathrow, which has been specifically designed to aid quick and easy flight connections. So connecting through Heathrow Airport has never been so hassle-free.

Flight Upgrades

Whether you’re marking an anniversary or birthday or you just want to treat yourselves to a higher level of comfort, a flight upgrade is a great way to make your journey extra special. From ensuring that your party sits together to enjoying more leg room and fine dining, there are many reasons to choose to upgrade.

British Airways Club Europe from £149 one way per person

Before you fly

Check in online before heading to the airport. Once there, dedicated baggage-drop areas and priority security lanes make the start of your journey easy. Relax in a Club Lounge, where you can enjoy complimentary food and fine wines before boarding your flight.

During your flight

Enjoy the following benefits:

  • A separate, more spacious cabin
  • A guaranteed aisle or window seat
  • A wider seat with greater recline
  • More leg room
  • A menu suited to the time of day and length of flight

British Airways World Traveller Plus from £389 one way per person

Before you fly

Check in online before heading to the airport.

During your flight

Enjoy the following benefits:

  • A separate, smaller cabin with a maximum of six rows
  • A wider seat
  • Extra leg room
  • A menu offering two Club World meal options served on china crockery with metal cutlery and linen napkins*

* Club World menu options are available on flights to and from London Heathrow

British Airways Club World from £1369 one way per person

Before you fly

Check in online before heading to the airport. Once there, enjoy access to Heathrow Terminal 5 Galleries Club Lounge where complimentary food and drinks are served. You can also receive a relaxing complimentary treatment from the Elemis Travel Spa.

During your flight

Enjoy the following benefits:

  • A spacious cabin
  • Lie-flat seats
  • Touch-button privacy screens
  • 10.4-inch personal flat-screen
  • Complimentary Champagne before take-off
  • International cuisine
  • Fine wines
  • A choice of in-flight entertainment
  • Noise-cancelling headphones
  • Club Kitchen snacks

Virgin Atlantic Premium Economy from £389 one way per person

Before you fly

You’ll benefit from a dedicated check-in desk and priority boarding.

During your flight

Enjoy the following benefits:

  • A pre-flight glass of bubbly and complimentary drinks throughout your flight
  • A separate cabin
  • A larger seat in soft leather with a 53cm width, a 96.5cm seat pitch, 18 inches of leg room and 16 degrees of recline
  • A choice of three meals served on China crockery with stainless steel cutlery
  • An after-dinner liqueur
  • Complimentary newspaper
  • Personal seatback TVs with video on demand
  • In-seat laptop power

Virgin Atlantic Upper Class from £1289 one way per person

Before you fly

Begin your journey in a chauffeur-driven car before enjoying the facilities in the airport Clubhouse where you’ll find a bar, lounge and entertainment areas as well as a selection of cuisine. At Heathrow and Gatwick you can enjoy a complimentary massage, manicure or haircut, or spend time relaxing in the spa.

During your flight

Enjoy the following benefits:

  • An ottoman which doubles as a seat
  • A choice of meals and fine wine
  • A separate bar
  • A soft leather seat which turns into one of the longest (87 inches) fully-flat beds in business class at the touch of a button
  • Direct aisle access and forward-facing seats
  • Award-winning entertainment shown on a 25cm wide touch-screen monitor
  • In-seat laptop power
  • A330 aircraft have the AeroMobile system installed so you can use your mobile phone
  • A mood lighting system

Eva Air Elite (Premium Economy) from £529 return per person

Before you fly

You’ll benefit from a dedicated check-in counter.

During your flight

Enjoy the following benefits:

  • A separate cabin with just 71 seats
  • A seat with a 40-inch pitch
  • A choice of on-demand in-flight entertainment on high-resolution touch-screen TVs
  • Fine cuisine
  • Power sockets for laptops or mobile phones

Eva Air Premium Laurel (Business) from £1439 return per person

Before you fly

You’ll benefit from a dedicated check-in counter.

During your flight

Enjoy the following benefits:

  • A spacious cabin with a 2-2-2 seating arrangement
  • Angled, hard-shelled seats which allow guests privacy
  • A range of international cuisine served on fine china and exclusive tableware
  • 10.4-inch high-resolution touch-screen TVs
  • Amenity kit

Qantas Premium Economy from £669 one way per person*

Before you fly

Access to priority boarding lane at the departure gate.

During your flight

Enjoy the following benefits:

  • A separate cabin located on the upper deck with just 32 seats in a 2-3-2 configuration
  • Seats with a width of up to 19.5 inches, a seat pitch of up to 42 inches and a recline of 9 inches
  • Integrated leg rest with fold-out foot rest
  • 10.6-inch in-arm entertainment screen
  • Pre-flight drinks
  • A choice of meals and fine wines
  • Self-service snack bar

*Based only upon the Singapore to Heathrow leg of your journey being upgraded

Qantas Business from £1429 one way per person*

Before you fly

Relax in comfort enjoying complimentary snacks and drinks in a Qantas Lounge before boarding your plane.

During your flight

Enjoy the following benefits:

  • A separate cabin located on the upper deck with just 72 Skybeds in a 2-2-2 configuration
  • Skybeds with an 80-inch seat pitch adjust to fully-flat position at over 2 metres
  • Large electronic privacy screen between seat
  • 12.1-inch in-arm entertainment screen
  • Pre-flight drinks
  • Meals served at times determined by you, from a full restaurant-style experience to express-style meals, accompanied by fine wines
  • Self-service snack bar

*Based only upon the Singapore to Heathrow leg of your journey being upgraded

Air Canada Executive First from £1249 one way per person

Before you fly

You will enjoy access to Maple Leaf Lounges at Heathrow as well as across Canada. You’ll also benefit from an increased luggage allowance, a Concierge Service at the airport as well as priority check-in and boarding.

During your flight

Enjoy the following benefits:

  • A separate cabin with guaranteed front-facing aisle access
  • A seat with a width of up to 31 inches which reclines to a fully-flat bed with a length of 6 feet 3 inches at the touch of a button
  • A choice of top-rated entertainment
  • An oversized tray table
  • Ambient mood lighting in synch with time zones to ease jet lag

Delta Business Elite from £1239 one way per person

Before you fly

Enjoy access to the SkyTeamTM Lounge, which features a Wellness Centre with showers, full body massage chairs, complimentary food and drinks. Additional benefits include a complimentary chauffeur service at London Heathrow and New York JFK** and use of the Yotel Arrivals facility at Heathrow Terminal 4.

During your flight

Enjoy the following benefits:

  • Seats with a 180-degree recline which turn into a fully-flat 78-82-inch-long bed in a 1-2-1 configuration.
  • Every seat has direct aisle access, ergonomic lumbar support with massage feature
  • Oversized tray tables
  • A choice of meals
  • PC power and USB port for charging small electronic items
  • On-demand digital entertainment shown on a 10.6-inch screen
  • A full-size pillow, quilted duvet comforter and noise-reducing headset

**Terms and conditions apply.

Air China Business Class from £1049 one way per person

Before you fly

Enjoy a chauffeur-driven limousine service within 55 road miles of Heathrow and Gatwick airports and access to airport lounges before boarding your flight.

During your flight

Enjoy the following benefits:

  • Lie-flat bed with a 60-inch pitch
  • Choice of cuisine and wines from around the world
  • On-demand in-flight entertainment

Jet Airways Premiere Class from £859 one way per person

Before you fly

You’ll benefit from an increased luggage allowance of up to 3 bags, each up to 23kg.

During your flight

Enjoy the following benefits:

  • A separate cabin with just 30 seats, all with lumbar support and massage facility
  • A seat which reclines to 180 degrees to create a lie-flat bed
  • A menu featuring world-class cuisine, fine wines and Champagnes
  • A personal touch-screen TV and on-demand in-flight entertainment

For more information about upgrading flights on your holiday, call our advisors on 0844 567 9966.

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