Customer support

Technical issues with our phone systems, 21 Jan 2015

We are currently experiencing some technical issues with our phone systems. If you would like to contact us by telephone, please call us on 0800 987 5136 or 0800 644 6346.

We apologise for any inconvenience this may cause and are working to rectify these problems as soon as possible. We appreciate your patience and hope to have the systems up and running shortly.

To book a holiday or request a brochure

Contact centre opening hours are Monday-Friday 9am-8pm; Saturday 9am-5.30pm; Sunday 10am-4pm (excludes customer services). Calls may be recorded to ensure a high level of customer service.

In the event of an emergency, you can call us 24 hours a day. You can find the number of our 24-hour duty office in the front cover of your ticket wallet. Calls to this number should only be made in a genuine emergency - this is not a general information service. In all other cases, please call 0844 567 9966 during normal office hours.

Customer services

Tel: 0870 240 2428

Groups (10 or more) & Specialist Sales

Tel: 0845 758 5007

Complete our enquiry form below to request an information pack or submit questions.

Press Office (journalists only)

c/o Matt Howard - Group PR Manager

Tel: +44 1858 588387

pressoffice@alh.co.uk

Suppliers

If you work for a hotelier, airline or other supplier, please complete our enquiry form below.

Website feedback

We welcome any comments and suggestions you may have regarding our website and its content. Please give us your feedback. If you have any comments or suggestions about a holiday that you've booked with us, please fill out our enquiry form below.

Postal address

Travelsphere, Compass House, Rockingham Road, Market Harborough, Leicestershire, LE16 7QD, UK

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