Customer support
Book online
Once you have selected your holiday, click the 'Book this holiday' button and follow the simple instructions on your screen. After making a booking, a note of confirmation will appear containing your booking reference number. You can print this page. If you supply your email address while booking, you will receive confirmation details immediately after booking online. A confirmation invoice will be posted to you approximately 14 days later. You can reserve your holiday online with a deposit, then pay your balance later.
Book by phone
Call us on 0844 567 9966. One of our helpful and friendly Holiday Advisors will book your holiday and answer any questions you may have.
Call charges for 0844 phone numbers
With so many different tariffs and premium rate phone numbers around, it's easy to be confused about how much your call is costing. So for your peace of mind, we've rounded up the latest rates so that you'll know exactly what you are paying when you call us.
Landline phone network
| Network | Connection charge | Cost per minute |
|---|---|---|
| BT landlines: | No charge | 5.1p |
| Virgin Media cable: | 12.24p | 5.1p |
| Sky Talk: | 9p | 5p |
Mobile phone network
| Network | Connection charge | Pay monthly cost per minute | Pay as you go cost per minute |
|---|---|---|---|
| Orange: | No charge | Up to 76.6p | 40p |
| O2: | No charge | 20.4p | 25p |
| T-Mobile: | No charge | 40.9p | 40p |
| Virgin Mobile: | No charge | 41p | 31-41p |
| Three: | Up to 35p | 35p | 35p |
These figures came from the service providers on 22/06/2011 and are subject to change.
Office hours
Monday to Friday: 9am to 8pm
Saturday: 9am to 5.30pm
Sunday: 10am to 4pm
A telephone answering service is available outside office hours. Calls may be recorded to ensure a high level of customer service.
Emergency calls
In the event of an emergency, you can call us 24 hours a day. You can find the number of our 24-hour duty office in the front cover of your ticket wallet. Calls to this number should only be made in a genuine emergency - this is not a general information service. In all other cases, please call 0844 567 9966 during normal office hours.
Payment methods
You can pay online or over the phone using your Switch/Maestro or Delta card. No charge is made for payment by debit card. There is a £10 administration charge for payments by cheque.
You may also pay with Visa, Mastercard or American Express. Due to the fee levied by credit card companies, a 2.5 per cent charge will be made on any payments made by credit/charge card (3% for American Express).
